Shareka Kelly
New Bern
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Manager
Beauty World
10.2008 - 05.2026
- Provided exceptional customer service and assisted with product selection and purchases.
- Managed inventory, ensuring updated in the system is accurate.
- Oversaw cash handling procedures, ensuring accuracy and compliance with policies.
- Answered phone calls and managed customer services inquiries.
- Maintained knowledge of products and procedures.
- Remain calm and professional in high volume or stressful situations.
- Processed customer check-outs and returns.
- Maintained positive work relationship and first come services flow with customers.
Hair Stylist Assistant
Designing Image
08.2002 - 12.2005
- Managed appointments schedules to optimize client flow and services.
- Greeted customers, answered phone calls and booked appointments.
- Assisted other stylist during busy times in the salon.
- Kept work station clean and sanitized scissors and comb and other styling tools.
- Shampooed, conditioned, and applied hair treatments to clients hair.
- Performed cornrows and box braids, and other braided styles.
Sales Associate
KB Toys
08.2003 - 10.2003
- Assisted customers in selection toys and purchasing.
- Restocked shelves and organized inventory to ensure product availability.
- Greeted customers and provide exceptional services.
Sandwich Maker
Subway
05.1998 - 09.2000
- Assisted customers in selecting sandwich from options.
- Prepared fresh ingredients for sandwich and salads.
- Collaborated with team members to meet high volume services demands.
- Restocked counter supplies and condiments stations, cleaned windows, and emptied trash during slow periods.
Education
High School Diploma -
Craven Community College
New Bern, NC06-2003
Cosmetology - undefined
Craven Community College
New Bern, NC04-2005
Skills
- Adaptability and flexibility
- Effective communication
- Reporting and documenting
- Microsoft expertise
- Customer relationship management
- Observant and perceptive
- Time management
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
Certification
- CNA - Certified Nurse Assistant
- Basic computer/ Typing
- CPR
Timeline
Assistant Manager
Beauty World
10.2008 - 05.2026
Sales Associate
KB Toys
08.2003 - 10.2003
Hair Stylist Assistant
Designing Image
08.2002 - 12.2005
Sandwich Maker
Subway
05.1998 - 09.2000
Cosmetology - undefined
Craven Community College
High School Diploma -
Craven Community College