Share Sharpe
Tarboro
Summary
Accomplished Customer Care Representative with a proven track record at CVS/caremark, adept in handling high-volume customer inquiries with exceptional service and empathy. Leveraged strong data entry skills and call center experience to enhance operational efficiency and customer satisfaction. Demonstrated ability to improve claim processing efficiency by streamlining workflows, showcasing meticulous attention to detail and robust interpersonal skills.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
CVS/caremark
2024.11 - 2025.01
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Managed a high volume of incoming calls, emails, and chats from customers in a timely manner
- Proactively reached out to customers who had unresolved issues or expressed dissatisfaction to ensure their concerns were addressed satisfactorily
Medical Claims Specialist
TEEMA
2023.12 - 2024.09
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Developed strong relationships with healthcare providers to facilitate efficient information exchange regarding patient eligibility and benefits coverage.
- Contributed to the overall financial stability of the healthcare facility by consistently meeting or exceeding billing and collection targets.
CSR
RemX
2022.10 - 2023.10
- Agent are on the phones all day making and receiving calls to/from providers office to obtain patient charts for insurance companies
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Alorica
2017.10 - 2022.09
- Assisting customers with their queries and problems by phone •Establishing and maintaining contacts with new and existing customers •Helping customers place new orders easily.
- Transferring calls to the required departments quickly and accurately. •Entering and updating new customer details
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Edgecombe Community College
Tarboro, NC05.2008
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative
CVS/caremark
2024.11 - 2025.01
Medical Claims Specialist
TEEMA
2023.12 - 2024.09
CSR
RemX
2022.10 - 2023.10
Customer Service Representative
Alorica
2017.10 - 2022.09
GED -
Edgecombe Community College