Shardae Farmer
Charlotte
Summary
Dynamic IT Project Manager with a proven track record at Bank of America, leading enterprise-level projects that enhanced data quality and compliance. Expert in Agile methodologies and risk management, achieving over 95% change approval. Recognized for cross-functional leadership and driving high adoption of compliance initiatives across teams.
Overview
20
20
years of professional experience
Work History
Assistant VP - IT Project Manager V
Bank of America
Charlotte
08.2020 - Current
- Led delivery of over six enterprise-level projects, enhancing global data quality and compliance programs.
- Coordinated Agile ceremonies, sprint planning, and PI events to ensure adherence to SDLC and regulatory requirements.
- Managed PPRT and Remedy CRQ cycles from initiation to post-implementation QA, achieving over 95% change approval with minimal rework.
- Facilitated brokerage/trust domain separation spreadsheet to support governance and access controls aligned with risk protocols.
- Received multiple e-recognition awards for excellence in project coordination and cross-team leadership.
- Tracked over 100 tickets daily as Level 1 support for new eDIM intake process, ensuring timely resolution.
- Implemented remediation and enhancement efforts to drive high adoption of compliance initiatives across teams.
- Streamlined operations by fostering collaboration in risk mitigation activities across various departments.
Project Coordinator
SC Dept. of Health & Human Services
Columbia
01.2019 - 12.2020
- Aligned project objectives with compliance requirements to deliver agency-wide initiatives.
- Oversaw budget performance and tracked vendor performance using Tiger Track and Service Manager tools.
- Conducted risk and impact analysis for both short-term and long-term projects.
Program Coordinator (Contract)
N.W. White & Co.
Columbia
01.2019 - 12.2019
- Collaborated with cross-functional teams to gather and refine business requirements and functional specifications.
- Coordinated meetings with stakeholders and SMEs to define system expectations and workflows.
- Contributed to budget planning and reporting deliverables for project initiatives.
- Developed business rules and policy documentation to support secure process improvement efforts.
Executive Assistant (Contract)
South Carolina Dept. of Education
01.2018 - 12.2018
- Managed internal contractor documentation and compliance tracking to ensure regulatory adherence.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Developed cost estimates to provide accurate budget forecasts for projects.
- Created Excel dashboards and pivot tables to enhance data visualization for executive decision-making.
- Facilitated professional development reporting to track employee growth and training needs.
Admin Account Executive II
South Carolina DHEC
Columbia
01.2015 - 12.2018
- Processed medical claims and verified insurance under strict HIPAA guidelines.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Conducted presentations to educate stakeholders on public health initiatives.
- Analyzed client needs to propose tailored health program solutions.
- Facilitated training sessions for staff on new policy implementations.
- Maintained detailed records of client interactions and service requests.
- Monitored billing and tracked budgets to identify discrepancies.
- Resolved patient data irregularities using CARES and Microsoft Access.
- Enhanced client support processes and improved inventory controls, achieving 75% increase in service satisfaction.
Recovery Specialist
L&W Investigations
Fayetteville
01.2006 - 12.2014
- Administered over 75 public liability claims monthly, coordinating billing and recovery efforts.
- Analyzed case files to identify potential recovery opportunities.
- Developed recovery strategies tailored to specific cases.
- Communicated with clients to provide updates on recovery progress.
- Prepared detailed reports documenting investigation findings and recovery actions.
- Conducted legal research and evidence preparation in collaboration with attorneys for litigation strategy.
- Interfaced with clients, law enforcement, and legal teams to secure essential depositions and exhibits.
- Supported accuracy of financial documentation and case audits to enhance claims resolution.
Education
PMP Course Completed -
PMI Institute
08-2023
B.S. - Business Administration - Project Management
Liberty University
Lynchburg, VASkills
- Remedy
- Agile methodologies
- Project management
- Risk analysis
- Budget tracking
- Change management
- Compliance monitoring
- Contract management
- Decision making & judgment
- Cross-functional team leadership
- Process management oversight
- Policy compliance
- Risk management
- PPRT
- Service Manager
- CARES
- Brightree
- Microsoft Suite (Excel, Word, PowerPoint)
Timeline
Assistant VP - IT Project Manager V
Bank of America
08.2020 - Current
Project Coordinator
SC Dept. of Health & Human Services
01.2019 - 12.2020
Program Coordinator (Contract)
N.W. White & Co.
01.2019 - 12.2019
Executive Assistant (Contract)
South Carolina Dept. of Education
01.2018 - 12.2018
Admin Account Executive II
South Carolina DHEC
01.2015 - 12.2018
Recovery Specialist
L&W Investigations
01.2006 - 12.2014
PMP Course Completed -
PMI Institute
B.S. - Business Administration - Project Management
Liberty University