Shaquna Rivera
Charlotte
Summary
A dynamic professional with over 10 years of cross-functional experience, adept in conflict resolution, project management, and analysis, driving operational excellence across various roles. Their career journey, from an Operator Technician to a Quality Assurance Analyst and Yard Marshal, demonstrates a commitment to innovation, meticulous attention to detail, and superior communication skills. Efficient CMS Teller known for high productivity and completing tasks with precision. Possess specialized skills in cash handling, fraud detection, and customer service. Excel in communication, problem-solving, and adaptability, ensuring seamless transactions and customer satisfaction. With a forward-looking approach, they are ready to leverage their comprehensive skill set and rich experience to foster strategic growth and innovation in future endeavors.
Overview
10
10
years of professional experience
Work History
CMS Teller
Loomis Armored US
Pensacola
06.2024 - 06.2025
- Maintained accurate records of transactions using specialized banking software.
- Conducted routine audits to ensure compliance with safety and security protocols.
- Collaborated with team members to streamline cash handling processes.
- Monitored and reported any discrepancies or suspicious activities promptly.
- Participated in training sessions designed to improve job knowledge and performance.
- Managed vault inventory, ensuring secure storage of cash and valuables.
- Conducted regular audits to verify cash accuracy and compliance standards.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
- Inspected bills for authenticity using counterfeit detection devices when necessary.
- Checked identifying numbers or seals on bags of deposits and change shipments against receipts accompanying each bag.
Operator Technician
Southwire
Crestview
02.2022 - 02.2024
- Detected and reported defective materials to shift supervisor
- Maintained clean work area, following safety regulations
- Familiarized with basic machine functions for task performance
- Operated machinery efficiently and conducted routine inspections
- Collaborated with team members for smooth operations
- Ensured compliance with safety standards and physical requirements
- Packaged zip tie production and conducted basic math for accurate counts
Quality Assurance Analyst
Southwire
Crestview
02.2022 - 01.2024
- Implemented package changes to meet production schedule
- Executed split-second quality judgement calls
- Maintained detailed event logs for process improvement
- Conducted quality assurance checks on production line
- Collaborated with team to ensure high-quality output
- Adapted to fast-paced environment with attention to detail
- Recruited new QA employees with a variety of technical and non-technical skill sets
- Successfully implemented an automated QA process (continuous testing) to increase the speed and quality of testing
- Performed several quality assurance audits each year to identify recurring problem areas and collaborated with other teams to address issues
- Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers
- Maintained a database of issues from internal and external testers, and participated in the development of an issue-tracking system that effectively managed testing during the software development lifecycle
Yard Marshal
Amazon Warehouse
Pensacola
11.2020 - 01.2022
- Monitored deliveries from various vendors and carriers with attention to detail
- Ensured strict adherence to all policies and Standard Operating Procedures, including beyond just Health & Safety
- Developed and maintained positive relationships with internal and external departments
- Facilitated effective communication between Service Providers, Drivers, and Security
- Managed the yard assertively, remaining alert to vehicle arrivals and departures
- Implemented necessary changes to checks and audits for the Yard and Docks
Receptionist
Sonlight Christian Center
Pensacola
01.2015 - 10.2020
- Managed incoming calls, efficiently routing them to the correct individuals
- Organized and planned church events, fostering community engagement
- Assisted with office tasks such as filing, faxing, and email correspondence
- Demonstrated flexibility by contributing to various areas as required
- Maintained and updated files, ensuring easy accessibility and organization
- Provided supportive role in office administration, enhancing operational efficiency
- Frequently used fax machine, scanner, and printer as needed
- Played a pivotal role in office tasks, driving productivity with a proactive approach.
Education
Business Administration Diploma -
Virginia College
Pensacola, FL08.2018
HS Diploma -
George Stone Technical College
Pensacola, FL05.2017
Skills
- Communication skills
- Time management
- Leadership
- Documentation review
- Physical examinations
- Computer literacy
- English
- Mathematics
- Collection Management
- Problem Resolution
- Conflict Resolution
- Project Management
- Monitoring
- Analysis Skills
Languages
English, Highly proficient
Timeline
CMS Teller
Loomis Armored US
06.2024 - 06.2025
Operator Technician
Southwire
02.2022 - 02.2024
Quality Assurance Analyst
Southwire
02.2022 - 01.2024
Yard Marshal
Amazon Warehouse
11.2020 - 01.2022
Receptionist
Sonlight Christian Center
01.2015 - 10.2020
Business Administration Diploma -
Virginia College
HS Diploma -
George Stone Technical College