Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAQUINTA MCCAIN

CHARLOTTE

Summary

Reliable professional with a background in data imaging and cataloging. A highly organized Document Imaging Specialist with exemplary understanding of the latest regulations and well-trained in maintaining quality while meeting established production rates. Determined, polished and willing to go the extra mile to complete tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Document Imaging Specialist

Docufree ( Formerly Advanced Imaging Systems)
08.2013 - Current
  • Improved document organization by implementing an efficient filing system for easy retrieval and access.
  • Enhanced data security by ensuring proper storage and backup of important documents and files.
  • Streamlined workflow through the digitization and conversion of paper documents into electronic formats.
  • Increased productivity by performing routine maintenance on imaging equipment to ensure optimal performance.
  • Maintained compliance with company policies and regulatory requirements while handling sensitive information.
  • Safeguarded confidential information by adhering to strict data privacy guidelines during the imaging process.
  • Managed multiple priorities effectively, ensuring all assigned tasks were completed accurately and on time.
  • Facilitated communication between departments by sharing digitized documents as needed for various projects or requests.
  • Performed quality assurance checks on scanned images, making necessary adjustments for clarity or accuracy as needed.
  • Verified appropriateness of image quality against company standards.
  • Received, organized and prioritized documents for scanning purposes.
  • Converted documents from one application to another.
  • Collaborated with team members to complete high-volume scanning projects within tight deadlines.
  • Reduced processing time by accurately indexing, coding, and maintaining records in a timely manner.

Customer Service Representative

Iqor
08.2009 - 03.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Environmental Services Housekeeper

Carolinas Medical Center
06.2003 - 07.2006
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
  • Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.

Warehouse Worker

T.J. Maxx Distribution Center
09.2002 - 12.2002
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Consistently lifted materials weighing as much as 50 pounds.

Education

Employment Readiness Certification

ResCare Workforce Services
Charlotte, NC
09.2011

High School Diploma -

Zebulon B. Vance High School
Charlotte, NC
06.2002

Skills

  • Document organization
  • Compliance understanding
  • Information Security
  • Equipment and scanning tools
  • Document Scanning
  • Image processing

Timeline

Document Imaging Specialist

Docufree ( Formerly Advanced Imaging Systems)
08.2013 - Current

Customer Service Representative

Iqor
08.2009 - 03.2010

Environmental Services Housekeeper

Carolinas Medical Center
06.2003 - 07.2006

Warehouse Worker

T.J. Maxx Distribution Center
09.2002 - 12.2002

Employment Readiness Certification

ResCare Workforce Services

High School Diploma -

Zebulon B. Vance High School

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