SHAQUILLA ADAMS
Yadkinville
Summary
Highly motivated and organized customer service representative/front desk professional with a strong desire to contribute to a reputable medical facility. Offering a proven track record of effective communication and interpersonal skills. Dedicated to providing exceptional patient care and administrative support. Seeking a position to utilize abilities in enhancing the overall experience for patients and staff members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
Winston-Salem, NC
10.2024 - Current
- Utilized incident management software, tracking incidents and improving response efficiency.
- Investigated security incidents to identify root causes and prevent future occurrences.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
Front Desk Customer Support
RemX
Fayetteville, NC, US
01.2023 - 08.2024
- Expertly answered patients' questions comprehensively and resolved their concerns proactively.
- Empathetically addressed patient requests and triaged inquiries for streamlined resolutions.
- Evaluated patient needs and provided tailored service recommendations, enhancing satisfaction.
- Enhanced workplace safety by onboarding and training new staff on quality protocols.
Administrative Assistant
TrueQuality Services LLC
Hope Mills, NC
01.2021 - 01.2023
- Streamlined record retrieval by introducing an improved organization method, reducing wait times.
- Boosted operational efficiency by designing and maintaining spreadsheets to monitor customer appointments, wait times, and essential data.
- Optimized mail and package handling through efficient sorting and distribution of customer correspondence.
- Minimized disruptions and ensured customer satisfaction by proactively monitoring supply levels and placing timely orders to prevent stockouts of essential customer service materials
Medical Office Assistant
Physicians East
Greenville, NC, US
01.2019 - 12.2021
- Minimized wait times by optimizing patient flow within the clinic.
- Enhanced patient experience through prompt and clear communication.
- Guaranteed confidentiality by rigorously following HIPAA guidelines during record handling.
- Effectively addressed customer inquiries and directed calls to proper staff members.
- Ensured accurate and secure financial records through meticulous handling of various payment methods including check, cash, and credit card.
Customer Service Representative
Teletech
Fayetteville
09.2017 - 12.2018
- Ensured immediate answering of incoming calls to reduce on-hold durations.
- Enhanced customer contentment through proactive strategies centered on meeting needs and addressing issues.
- Developed and implemented a mechanism for efficient client check-ins, appointment scheduling, and query resolution.
- Managed over 100 daily customer interactions with professionalism and attention to detail, enhancing service quality.
Cashier/ Deli Worker
Wal-Mart
Fuquay Varina, NC
04.2015 - 09.2017
- Handled customer concerns effectively.
- Greeted customers and assessed their requirements.
- Guided clients through completing purchases, discovering items and signing up for reward memberships.
- Managed inventory of various meat and cheese options.
- Executed cooking tasks for quick-service meals.
- Using deli equipment safely and effectively
- Enhanced revenue by recommending suitable products.
Education
Business Administration
State University
FayettevilleAssociate Of Applied Science - Business Administration
Beaufort County Community College
Washington, NC01.2021
Healthcare Management Technology
Pitt Community College
01.2019
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Electronic Health Records (EHR) Software
- Record Management
- Allscript
- Zendesk
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Patience and empathy
- Cash handling
Certification
CPR
BLS
Timeline
Security Officer
Securitas Security Services USA
10.2024 - Current
Front Desk Customer Support
RemX
01.2023 - 08.2024
Administrative Assistant
TrueQuality Services LLC
01.2021 - 01.2023
Medical Office Assistant
Physicians East
01.2019 - 12.2021
Customer Service Representative
Teletech
09.2017 - 12.2018
Cashier/ Deli Worker
Wal-Mart
04.2015 - 09.2017
Business Administration
State University
Associate Of Applied Science - Business Administration
Beaufort County Community College
Healthcare Management Technology
Pitt Community College