SHAQUILLA ADAMS
Yadkinville
Summary
Highly motivated and organized customer service representative/front desk professional with a strong desire to contribute to a reputable medical facility. Offering a proven track record of effective communication and interpersonal skills. Dedicated to providing exceptional patient care and administrative support. Seeking a position to utilize abilities in enhancing the overall experience for patients and staff members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
10.2024 - Current
- Utilized incident management software, tracking incidents and improving response efficiency.
- Investigated security incidents to identify root causes and prevent future occurrences.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
Front Desk Customer Support
RemX
01.2023 - 08.2024
- Expertly answered patients' questions comprehensively and resolved their concerns proactively.
- Empathetically addressed patient requests and triaged inquiries for streamlined resolutions.
- Evaluated patient needs and provided tailored service recommendations, enhancing satisfaction.
- Enhanced workplace safety by onboarding and training new staff on quality protocols.
Administrative Assistant
TrueQuality Services LLC
01.2021 - 01.2023
- Streamlined record retrieval by introducing an improved organization method, reducing wait times.
- Boosted operational efficiency by designing and maintaining spreadsheets to monitor customer appointments, wait times, and essential data.
- Optimized mail and package handling through efficient sorting and distribution of customer correspondence.
- Minimized disruptions and ensured customer satisfaction by proactively monitoring supply levels and placing timely orders to prevent stockouts of essential customer service materials
Medical Office Assistant
Physicians East
01.2019 - 12.2021
- Minimized wait times by optimizing patient flow within the clinic.
- Enhanced patient experience through prompt and clear communication.
- Guaranteed confidentiality by rigorously following HIPAA guidelines during record handling.
- Effectively addressed customer inquiries and directed calls to proper staff members.
- Ensured accurate and secure financial records through meticulous handling of various payment methods including check, cash, and credit card.
Customer Service Representative
Teletech
09.2017 - 12.2018
- Ensured immediate answering of incoming calls to reduce on-hold durations.
- Enhanced customer contentment through proactive strategies centered on meeting needs and addressing issues.
- Developed and implemented a mechanism for efficient client check-ins, appointment scheduling, and query resolution.
- Managed over 100 daily customer interactions with professionalism and attention to detail, enhancing service quality.
Cashier/ Deli Worker
Wal-Mart
04.2015 - 09.2017
- Handled customer concerns effectively.
- Greeted customers and assessed their requirements.
- Guided clients through completing purchases, discovering items and signing up for reward memberships.
- Managed inventory of various meat and cheese options.
- Executed cooking tasks for quick-service meals.
- Using deli equipment safely and effectively
- Enhanced revenue by recommending suitable products.
Education
Business Administration
State University
FayettevilleAssociate Of Applied Science - Business Administration
Beaufort County Community College
Washington, NC01.2021
Healthcare Management Technology
Pitt Community College
01.2019
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Electronic Health Records (EHR) Software
- Record Management
- Allscript
- Zendesk
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Patience and empathy
- Cash handling
Certification
CPR
BLS
Timeline
Security Officer
Securitas Security Services USA
10.2024 - Current
Front Desk Customer Support
RemX
01.2023 - 08.2024
Administrative Assistant
TrueQuality Services LLC
01.2021 - 01.2023
Medical Office Assistant
Physicians East
01.2019 - 12.2021
Customer Service Representative
Teletech
09.2017 - 12.2018
Cashier/ Deli Worker
Wal-Mart
04.2015 - 09.2017
Business Administration
State University
Associate Of Applied Science - Business Administration
Beaufort County Community College
Healthcare Management Technology
Pitt Community College
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