Shaquayla Surratt
Charlotte
Summary
Client Support Specialist with nine years of experience in customer service, relationship management, and technical support across finance, healthcare, and SaaS environments. Proven ability to drive client satisfaction, resolve complex issues, and collaborate cross-functionally. Adept in technical troubleshooting, CRM tools, and data analysis. Committed to creating seamless support experiences, and contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Support Specialist
AvidXchange
Charlotte
10.2024 - Current
- Built strong client relationships, improving satisfaction, and retention.
- Conducted product training to increase user adoption, and operational efficiency.
- Collaborated across departments to resolve customer issues promptly.
- Analyzed support data to identify recurring issues and drive process improvements.
- Created self-help documentation, reducing repeat inquiries.
Flight Attendant
Frontier
Dallas
01.2024 - 02.2025
- Ensured passenger safety and compliance with FAA standards during all flights.
- Optimized boarding procedures to guarantee timely departures and enhance customer satisfaction.
- Managed in-flight services, resolving concerns to maintain efficient cabin operations.
- Monitored safety compliance and documented incidents to bolster flight security.
- Collaborated with crew members to address emergencies and create positive travel experiences.
Front Of House Assistant Manager
Streetcar Bar
Charlotte
10.2023 - 01.2024
- Supervised front-of-house operations to uphold quality and ensure health compliance.
- Mentored team to reduce wait times and improve feedback scores.
- Coordinated with kitchen staff to facilitate seamless service and resolve guest issues.
- Developed service protocols and training programs to enhance team performance and efficiency.
Associate Service Professional
LPL Financial
Charlotte
01.2022 - 01.2024
- Managed corporate cash accounting systems, ensuring accuracy and compliance across subsidiaries.
- Collaborated with teams to resolve outstanding items, increasing cash application efficiency.
- Supported business units with cash account inquiries, enhancing operational effectiveness.
- Streamlined cash management processes through reconciliation protocols, maintaining compliance standards.
Customer Solutions Representative
Spectrum
Charlotte
09.2019 - 12.2021
- Strengthened customer loyalty by resolving billing inquiries effectively.
- Refined service strategies by analyzing feedback and improving response times.
- Promoted service excellence through collaboration with cross-functional teams on issue resolution.
- Supported seamless service delivery by maintaining accurate account records.
Education
High School -
Maiden High School
Maiden, NC06.2014
Skills
- Customer relationship management
- Technical troubleshooting
- Conflict resolution
- Cross-functional collaboration
- Data analysis and reporting
- Salesforce and Microsoft Office Suite
- Process improvement and knowledge management
- Verbal and written communication
Certification
- Dental Assisting, Dental Staff Institute of Charlotte
- Dental Radiography, Dental Staff Institute of Charlotte
- OSHA Compliance & Infection Control, Dental Staff Institute of Charlotte
- Medical Emergencies in Dental Office, Dental Staff Institute of Charlotte
- Nitrous Oxide Analgesia Monitoring, Dental Staff Institute of Charlotte
- Cardiopulmonary Resuscitation (CPR), American Red Cross
- First Aid, American Red Cross
- Automated External Defibrillators (AED), American Red Cross
- Infant/Toddler Safe Sleep and SIDS Risk Reduction in Child Care (SIDs), American Red Cross
Timeline
Client Support Specialist
AvidXchange
10.2024 - Current
Flight Attendant
Frontier
01.2024 - 02.2025
Front Of House Assistant Manager
Streetcar Bar
10.2023 - 01.2024
Associate Service Professional
LPL Financial
01.2022 - 01.2024
Customer Solutions Representative
Spectrum
09.2019 - 12.2021
High School -
Maiden High School
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