Shaquana Hurley
Fayetteville
Summary
Dynamic leader and adept multitasker with proven experience in fast-paced environments, notably at McDonald's. Excelled in customer engagement and problem-solving, significantly enhancing customer satisfaction and team performance. Skilled in cash handling and fostering teamwork, consistently achieving targets within budget constraints.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald's
08.2023 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Burger King
03.2023 - 06.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Manager
McDonald's
08.2016 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Robeson Community College
Lumberton, NC07-2006
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
Timeline
Crew Member
McDonald's
08.2023 - 04.2024
Crew Member
Burger King
03.2023 - 06.2023
Manager
McDonald's
08.2016 - 11.2022
High School Diploma -
Robeson Community College
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