Shanyla Clagon
Greenville
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
Sales Representative
Kay Jewelers I
Greenville
11.2020 - Current
- Organized client visits, presentations, product demonstrations and trade shows.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and maintained relationships with customers to ensure repeat business.
- Handled returns and exchanges according to company policies.
- Provided accurate information about products, prices and services.
- Greeted customers to determine wants or needs.
Call Center Representative
Focus
Greenville
06.2020 - 12.2023
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Field inbound calls in a professional manner
- Focus on Customer Retention
- Respond to and resolve customer questions
- Research possible solutions to customer issues
- Sell / Up sell products on customer's account
- Deescalate upset customers
Customer Service Representative
Victra
Winterville
07.2018 - 04.2020
- Supported sales team members to drive growth and development.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Washington Early College
Plymouth, NC05-2020
Skills
- Customer service
- Call management
- Sales techniques
- Customer relationship management
- Product knowledge
- Data entry
- Active listening
- Problem solving
- Communication skills
- Multitasking Abilities
References
References available upon request.
Timeline
Sales Representative
Kay Jewelers I
11.2020 - Current
Call Center Representative
Focus
06.2020 - 12.2023
Customer Service Representative
Victra
07.2018 - 04.2020
High School Diploma -
Washington Early College