Shantia Vines
Zebulon
Summary
Dynamic professional with a proven track record at Robert Half, excelling in data quality assurance and efficiency improvement. Adept at managing sensitive information while enhancing organizational processes. Recognized for strong time management and bookkeeping skills, contributing to streamlined operations and accurate financial reporting. Committed to delivering exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Assistant Cafeteria Manager
Franklin County Public Schools
09.2024 - Current
- Assisted in daily food preparation and service operations, ensuring quality standards were met.
- Supported inventory management by tracking supplies and minimizing waste through effective practices.
- Learned safety protocols and sanitation guidelines to maintain a clean and safe cafeteria environment.
- Collaborated with team members to streamline food service processes for improved efficiency.
- Helped train new staff on cafeteria procedures and customer service expectations.
- Participated in menu planning discussions, contributing ideas for nutritious meal options.
- Maintained cleanliness of dining areas, ensuring a welcoming atmosphere for patrons.
Data Entry Manager
Robert Half
02.2021 - 09.2024
- Managed data entry processes to ensure accurate and timely information handling.
- Trained team members on data management systems and best practices for efficiency.
- Developed standardized procedures for data input, minimizing errors and inconsistencies.
- Oversaw daily operations, ensuring compliance with organizational policies and procedures.
- Maintained thorough documentation of departmental processes, enabling efficient knowledge transfer when needed.
- Audited production reports, tracking data entry and processing errors.
- Conducted regular audits of entered data to ensure accuracy and compliance with established standards.
- Managed sensitive client information with strict adherence to confidentiality policies and industry regulations.
- Served as primary point of contact between the data entry team and other departments within the company.
- Created organized filing system to manage department documents.
- Manage all employee files.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Receptionist
WakeMed, North Hospital
01.2018 - 02.2021
- Managed budgeting processes to ensure financial accuracy and alignment with organizational goals.
- Developed and implemented financial reporting systems to enhance transparency and accountability.
- Oversaw cash flow management, optimizing liquidity for operational needs and investment opportunities.
- Analyzed financial data to inform strategic decision-making and identify cost-saving measures.
- Ensured compliance with regulatory requirements by conducting regular audits and assessments.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
- Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Created and distributed reports on internal and external finances, audits, and budgets.
- Worked with both internal and external users to create detailed financial reports.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated visitor check-in process, ensuring compliance with security protocols and enhancing guest experience.
- Maintained organized filing systems for confidential documents, improving retrieval time and accuracy.
- Streamlined appointment scheduling process, reducing conflicts and optimizing calendar management for executives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Office Clerk
Zebulon House
02.2015 - 01.2018
- Managed daily office operations, ensuring efficient workflow and organized environment.
- Processed incoming correspondence, prioritizing tasks for timely response and action.
- Utilized office software to maintain accurate records and databases effectively.
- Coordinated scheduling of appointments, meetings, and events to optimize team productivity.
- Implemented filing systems that improved document retrieval speed and accuracy.
- Developed standard operating procedures to enhance consistency in administrative tasks.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Bunn High School
Bunn, NCSkills
- Efficiency improvement
- File management
- Bookkeeping
- Cash management
- Account reconciliation
- Budgeting expertise
- Organization skills
- Time management
- Telephone skills
- Data entry
- Data quality assurance
- Data security
- Statistical analysis
Timeline
Assistant Cafeteria Manager
Franklin County Public Schools
09.2024 - Current
Data Entry Manager
Robert Half
02.2021 - 09.2024
Receptionist
WakeMed, North Hospital
01.2018 - 02.2021
Office Clerk
Zebulon House
02.2015 - 01.2018
High School Diploma -
Bunn High School