Shantel Moore
Goldsboro
Summary
Friendly and enthusiastic employee who is always focused on each job task. Able to learn new tasks quickly and proficient with the ability to make sure all products is at its best quality. Represent establishment with friendly, professional demeanor at all times. Detailed and very orientated with my work performance. Maintains an orderly and neat work area at all times. Develop positive attitude at work towards co-workers and higher positions co-workers. Always striving for success.compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Howells Childcare Center
Lagrange
05.2024 - Current
- Assisted children with daily living activities and personal care routines.
- Developed individualized support plans based on unique needs and preferences.
- Facilitated engaging activities to promote social skills and emotional growth.
- Monitored behavioral patterns and reported changes to the supervisory team.
- Maintained a safe and clean environment for children during activities.
- Documented daily progress notes to track achievements and challenges faced.
- Provided guidance and mentorship to new staff on best practices in care.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
Unemployment Claims Specialist
Accenture
Street
10.2021 - 08.2024
- In my roll I assist claimants Via Phone/Chat with their unemployment claim through the state of Marlyand.
- Giving provided information from claim I informed claimants of pending issues, payments issues, if Identity verification was needed.
- Submit escalation tickets for further review.
- Reason for leaving: Employment was temp, over-hired employees. Production slow.
- Reviewed documentation to ensure compliance with state regulations.
- Assisted clients in understanding claim status and requirements.
- Maintained detailed records of claims and correspondence.
- Investigated eligibility requirements for unemployment benefits.
- Prepared reports detailing the number of individuals filing new claims or receiving benefits each month.
- Monitored progress of pending cases in order to ensure timely resolution.
- Processed appeals on denied or overpaid claims.
Cashier
Walmart
Mount Olive
05.2015 - 02.2019
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Help customers try on or fit merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Bag or package purchases, and wrap gifts.
- Clean shelves, counters, and tables.
Education
High School Diploma -
J. H. Rose High School
Greenville, NCSkills
- Time management
- Call Center
- Customer Service
- Cold Calling
- Behavioral monitoring
- Daily living assistance
- Health documentation
- Activity facilitation
- Claims processing
- Customer relationship management
- Team leadership
- Decision-making support
- Empathy and patience
- Transportation assistance
- Record keeping
- Personal care assistance
- Life skills training
- Safety monitoring
Certification
Medical Administration Assistant, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Direct Support Professional
Howells Childcare Center
05.2024 - Current
Unemployment Claims Specialist
Accenture
10.2021 - 08.2024
Cashier
Walmart
05.2015 - 02.2019
High School Diploma -
J. H. Rose High School