Shante Barr
Concord
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Fraud Specialist
Wells Fargo
Charlotte
05.2021 - 03.2024
- Work with mainframe and online systems to file fraud disputes and ACH debits as well as ATM transaction
- Specialize in BSA and AML compliance
- Review, detect, and stop suspicious ACH transactions and customer activity using proprietary technology and risk management processes
- Answered inbound calls from customers calling to report debit cards as lost or stolen or potential fraudulent activity on their cards
- Received inbound and performed outbound calls based on customer accounts showing possible fraudulent activity
- Recognized and identified national fraud trends with activity specific details and behaviors
- Electronic fund and remittance transfers include:
- ATMs
- Direct Deposit
- Gift cards
- Overdraft
- Point of sale transfers
- Remittances (international money transfers)
- Telephone transfers
Coordinator ll/Chat Associate
Maximus
Remote
10.2020 - 04.2023
- Function as a Subject Matter Expert in one or more process areas
- Analyze data submitted for Independent Medical Review
- Conduct fact finding and analyses on those cases deemed complex in nature or requiring adjudication; apply established procedures where the nature of the system, feasibility, computer equipment and reporting tools have not already been decided
- Track and meet required deadlines for complex cases or other assigned tasks
- Assist leadership through research of data and/or authoring reports
- Analyze data using all applicable state law, state regulations, process documents, and other sources as defined by the client contract
- Work independently on specific situations or on a team to resolve problems and deviations according to current established practices; and obtains advice where precedents are unclear or not available from the client
- Answer and respond to phone calls chats and emails from customers
Bank Fraud Specialist
TD Bank
Charlotte
06.2015 - 10.2020
- Minimized company fraud losses by identifying possible fraudulent applications and taking proper action to identify any future applications related to cases
- Reviewed legitimacy of incoming credit card applications for consumer customers to minimize fraud losses
- Investigated and developed suspect information to recover funds and minimize fraud losses
- Analyzed information received on applications to identify and prevent fraud losses
- Perform account reviews to evaluate attempts to commit fraud against Financial Institutions and take appropriate steps to mitigate fraud losses
- Handled inbound calls to set up identity theft cases; act as a liaison between victims and all lines of businesses
- Handle inbound calls from members with concerns about fraudulent or unauthorized transactions on their debut card or checking account statements
- Received inbound calls from cardholders assisting them in determining if their card has been used for fraudulent activity
- Worked in a call center environment making 70% out bound calls and receiving 30% of inbound calls
Fraud Protection Specialist
American Express
Remote
04.2013 - 06.2015
- Conducting investigations into allegations of fraud, waste or abuse committed by clients against our company
- Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations
- Preparing and coordinating field assignments to obtain relevant evidence and information
Education
High school diploma - College Prep
Kingstree Senior High School
Kingstree, SC03.2008
Skills
- Active listening skills
- Investigation techniques
- Case management
- Communication skills
- Report writing
- Strong organizational skills
- Customer service expert
- Extremely detail oriented
- Expert multi-tasker
- Sharp problem solver
- Banking
- Research
- Communication Skills
- Technical Support
- Analysis Skills
- Relationship management
- Customer relationship management
- Financial services
- Loan processing
- Customer service
- Live chat
- Cash register
- Sales
- CRM software
- Fraud prevention and detection
- SharePoint
- VoIP
- Supervising experience
- Writing skills
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Salesforce
Timeline
Fraud Specialist
Wells Fargo
05.2021 - 03.2024
Coordinator ll/Chat Associate
Maximus
10.2020 - 04.2023
Bank Fraud Specialist
TD Bank
06.2015 - 10.2020
Fraud Protection Specialist
American Express
04.2013 - 06.2015
High school diploma - College Prep
Kingstree Senior High School