Shantaine Franklin
Durham
Summary
Dedicated professional with a strong work ethic and excellent verbal communication skills. Proven ability to ensure safety and inclusivity while fostering positive relationships with students and parents.
Overview
2027
2027
years of professional experience
Work History
School Bus Monitor
Durham Public Schools
2026 - Current
- Monitored student behavior to ensure safety during transportation.
- Assisted with boarding and disembarking procedures, promoting efficient transitions.
- Communicated effectively with students and parents regarding pick-up and drop-off schedules.
- Conducted regular safety checks of bus equipment and emergency exit protocols.
- Collaborated with drivers to maintain a safe and orderly environment on the bus.
- Documented incidents and reported concerns to school administration promptly.
- Supported students with special needs, ensuring inclusive transportation experiences.
- Participated in training sessions to enhance safety awareness and operational efficiency.
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced North Carolina safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Distributed completed school bus routes to bus contractors and appropriate schools.
- Supported student learning outside the classroom by fostering a sense of community and belonging during bus rides, promoting discussion about school events, and encouraging positive peer interactions.
- Reduced instances of tardiness through diligent tracking of departure times and enforcing adherence to established schedules.
- Contributed to a positive atmosphere on the bus by fostering respectful relationships with students and setting clear expectations for behavior.
- Participated in regular professional development trainings to stay updated on best practices in student safety protocols.
- Supported overall school goals by promoting punctuality and consistency in daily transportation routines.
- Serve as a liaison between the transportation department and teaching staff for effective coordination of student needs during travel time.
Food Service Assistant Coordinator
Durham Public Schools
2009.08 - 2025.06
- Prepared and served nutritious meals to students, ensuring adherence to dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas to promote safety.
- Collaborated with team members to streamline food preparation processes, enhancing service efficiency.
- Managed inventory levels, conducting regular audits to minimize waste and ensure product availability.
- Trained new staff on food safety protocols and kitchen procedures for consistent service delivery.
- Implemented feedback mechanisms to gather student preferences, informing menu planning decisions.
- Coordinated with suppliers to ensure timely delivery of quality ingredients for meal preparation.
- Monitored compliance with health regulations during food handling and storage practices for safety assurance.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Provided valuable input on menu development based on customer feedback and personal observations of popular dishes or trends, contributing to the overall success of the establishment.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
- Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Monitored food preparation and offered feedback on portion size and presentation.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
- Supported kitchen closing, restocking items and reporting shortages.
- Implemented portion control measures consistently during meal prep, minimizing waste while satisfying guest expectations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
Tray Line and Menu Tech
Durham Regional Hospital
2019.06 - 2024.10
- Operated and maintained medical equipment to ensure optimal functionality and patient safety.
- Collaborated with healthcare professionals to troubleshoot technical issues and implement solutions promptly.
- Conducted routine inspections and preventive maintenance on diagnostic devices, enhancing reliability.
- Trained new staff on equipment usage and safety protocols, fostering a culture of compliance.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Collaborated with cross-functional teams to streamline workflows and improve service delivery.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Streamlined complaint resolution process, reducing response times and improving service efficiency.
Education
High School Diploma -
Northern Higschool
Durham, NCSkills
- Strong work ethic
- Respectfulness
- Patience and empathy
- Child supervision
- Verbal communication
- Incident reporting
- De-escalation techniques
- Customer service
- Data entry
- Decision-making
- Multitasking and organization
- Work Planning and Prioritization
- Relationship building
- Discretion and confidentiality
- Document management
- Drawer Balancing
- POS Systems
- Cleaning and Sanitizing
- Food Storage
- Staff Training
- Quick Learner
- Food Allergy Awareness
- Equipment Maintenance
- Written and Verbal Communication
- Process improvement
- Schedule management
- Administrative leadership
Timeline
Tray Line and Menu Tech
Durham Regional Hospital
2019.06 - 2024.10
Food Service Assistant Coordinator
Durham Public Schools
2009.08 - 2025.06
School Bus Monitor
Durham Public Schools
2026 - Current
High School Diploma -
Northern Higschool