Shannon Williams
Snow Camp
Summary
Dedicated administrative specialist with extensive experience in healthcare settings, enhancing workflow efficiency and patient communication. Proficient in managing scheduling and patient data through Epic and MyChart, ensuring seamless operations and accurate insurance verification.
Overview
27
27
years of professional experience
Work History
ADMINISTRATIVE SPECIALIST IN RADIATION ONCOLOGY
UNC HOSPITALS
Hillsborough
10.2022 - 03.2026
- Executed patient check-in and check-out processes, verifying insurance details for accuracy.
Scheduled clinical appointments for services including radiation, infusion, laboratory, and radiology.
Utilized Epic and MyChart systems for efficient patient data management.
Responded to patient inquiries and ensured timely follow-up communications.
Participated in team meetings to enhance collaborative efforts within the department.
Completed online courses for ongoing professional development and skill enhancement.
Demonstrated strong multitasking abilities while managing various responsibilities concurrently.
Provided additional support through overtime work to maintain workflow efficiency. - Coordinated administrative tasks across multiple departments to ensure efficient operations.
- Managed scheduling and calendar events for executive leadership and team meetings.
- Developed and maintained filing systems to organize critical documents and records.
ADMINISTRATIVE ASSOCIATE IN RADIOLOGY
UNC HOSPITALS
HILLSBOROUGH
02.2018 - 10.2022
- Coordinated daily communication with patients and clinics to efficiently schedule CT, MRI, ultrasound, and X-ray appointments.
- Managed processing of incoming faxes and referrals from external clinics to streamline appointment scheduling.
- Engaged in online training and educational classes to improve administrative skills relevant to radiology.
ADMINISTRATIVE ASSISTANT
DELTA CONTRACTING
HAW RIVER
04.2016 - 11.2017
- Processed payroll and all related paperwork efficiently for timely employee compensation.
Managed multi-line switchboard, routing calls to appropriate extensions and taking messages.
Assisted with office meetings by coordinating schedules and preparing necessary materials.
Handled documentation for road projects, including faxing and filing reports accurately. - Managed office communications and maintained organized filing systems.
- Coordinated schedules and arranged meetings for project teams.
- Assisted in preparing project documentation and reports for stakeholders.
CLINIC REGISTAR
CONE HEALTH
GREENSBORO
01.2015 - 02.2016
- Served as central contact for CHMG clinic, facilitating smooth operations.
Checked in and out patients, ensuring accurate appointment management.
Managed incoming calls and took messages for providers to enhance communication.
Verified insurance coverage and collected copays to maintain financial integrity.
Trained on Epic and Kronos systems to optimize workflow efficiency.
Processed referrals and faxes to expedite patient care services. - Managed patient registration processes for accurate data collection and compliance.
- Coordinated insurance verification to ensure proper coverage and eligibility.
- Assisted patients with inquiries, providing information about services and procedures.
DATA ENTRY SPECIALIST/RECEPTIONIST
UFPI (TEMP JOB)
BURLINGTON
07.2014 - 11.2014
- Generated daily budget reports for morning and evening sessions.
Sorted and distributed incoming mail to appropriate personnel and departments.
Processed building order requests efficiently, ensuring timely completion of payments. - Entered data accurately into company databases and spreadsheets.
- Verified information for completeness and accuracy before processing.
- Managed electronic files and ensured proper organization of documents.
INTAKE COORDINATOR/PROCESSOR
ALAMANCE COUNTY DSS (TEMP JOB)
Burlington
04.2014 - 07.2014
- Executed clinical documentation submission adhering to agency guidelines.
Conducted interviews for applicants seeking NC assistance. - Coordinated intake processes for clients seeking social services assistance.
- Assessed client needs through detailed interviews and documentation review.
- Managed scheduling for appointments and follow-up sessions with clients.
ADMINISTRATIVE SUPPORT ASSOCIATE
UNC DENTAL SCHOOL
CHAPEL HILL
02.2007 - 10.2012
- Served as primary point of contact for urgent care and admissions clinic focused on students and prosthodontics.
Managed scheduling of clinic appointments, referral processes, and insurance verification.
Allocated patient assignments to students, enhancing hands-on learning experiences.
Interacted daily with patients, residents, and students to facilitate effective communication. - Coordinated scheduling for faculty and staff meetings at the dental school.
- Managed incoming communications, including phone calls and emails, for the department.
- Organized office supplies and maintained inventory for administrative functions.
LEAD BRANCH TELLER
SUNTRUST BANK
BURLINGTON
01.2006 - 02.2007
- Posted customer transactions and balanced ATM and night-drop depository accounts.
Opened new personal and business accounts at multiple branches.
Maintained and balanced cash drawer daily, ensuring accuracy in transactions.
Conducted customer calls to follow up on service needs and inquiries.
Enforced banking procedures to comply with regulations and standards.
Attended training classes to stay updated on banking practices and policies.
Worked flexible nights across various branches to support operational needs.
Achieved balance in branch financials through diligent monitoring and reporting. - Processed customer transactions efficiently and accurately at the financial institution.
- Assisted customers with account inquiries and provided product information.
- Maintained cash drawer integrity and balanced daily transactions consistently.
RECEPTIONIST
WESTSIDE OBGYN
BURLINGTON
10.1998 - 05.2005
- Registered patients and managed appointment scheduling for referrals and mammograms.
Answered calls and took messages for providers, ensuring prompt communication.
Processed insurance payments accurately and efficiently.
Filed charts and maintained organization within medical records room.
Collaborated with medical staff to streamline patient flow and information exchange. - Managed patient check-in and appointment scheduling efficiently.
- Answered multi-line phone system, directing calls to appropriate staff.
- Maintained organized patient records and updated information regularly.
Education
Associate Degree in BUSINESS - Business Administration
ALAMANCE COMMUNITY COLLEGE
HAW RIVER, NC06-1995
High School Diploma -
SOUTHERN ALAMANCE HIGH SCHOOL
Graham, NC05-1993
Skills
- Patient scheduling
- Insurance verification
- EPIC charting
- Electronic patient records (EPR)
- Referral processing
- Dentrix experience
- Epic software knowledge
- HIPAA regulations
- Office administration
- Time management
- Attention to detail
- Dental and medical terminology
Timeline
ADMINISTRATIVE SPECIALIST IN RADIATION ONCOLOGY
UNC HOSPITALS
10.2022 - 03.2026
ADMINISTRATIVE ASSOCIATE IN RADIOLOGY
UNC HOSPITALS
02.2018 - 10.2022
ADMINISTRATIVE ASSISTANT
DELTA CONTRACTING
04.2016 - 11.2017
CLINIC REGISTAR
CONE HEALTH
01.2015 - 02.2016
DATA ENTRY SPECIALIST/RECEPTIONIST
UFPI (TEMP JOB)
07.2014 - 11.2014
INTAKE COORDINATOR/PROCESSOR
ALAMANCE COUNTY DSS (TEMP JOB)
04.2014 - 07.2014
ADMINISTRATIVE SUPPORT ASSOCIATE
UNC DENTAL SCHOOL
02.2007 - 10.2012
LEAD BRANCH TELLER
SUNTRUST BANK
01.2006 - 02.2007
RECEPTIONIST
WESTSIDE OBGYN
10.1998 - 05.2005
Associate Degree in BUSINESS - Business Administration
ALAMANCE COMMUNITY COLLEGE
High School Diploma -
SOUTHERN ALAMANCE HIGH SCHOOL