Shannon White
Alexander
Summary
Dynamic professional with a proven track record at Walmart, adept in enhancing customer satisfaction and streamlining operations. Skilled in customer service and computer skills, I excel in leadership roles, significantly improving engagement and efficiency. My approach focuses on strategic problem-solving and fostering strong stakeholder relationships, driving notable achievements in customer loyalty and operational excellence.
Overview
32
32
years of professional experience
Work History
Associate
Walmart
12.2021 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Member Service
State Employees Credit Union
02.1993 - 02.1996
- Established strong relationships with members through personalized attention and proactive communication.
- Collaborated with other departments to resolve complex member issues swiftly and effectively.
- Created detailed reports on membership trends, allowing management to make informed decisions regarding future growth strategies.
- Assisted with developing annual budgets for the Member Services department while keeping expenses within allocated limits.
- Successfully resolved escalated member disputes, resulting in the preservation of valuable business relationships and maintaining high levels of member satisfaction.
Owner
A & B Tire and Wheel
02.2020 - 11.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Bakery Worker
Ingles
02.2019 - 02.2020
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Customer Service Representative
Sams
04.2013 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Medical Coding
AB Tech
Asheville, NCBusiness / Math - Business
Mars Hill College
Mars Hill, NCBachelor Of Accounting - Accounting
AB Tech
Asheville, NC06.1990
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
Timeline
Associate
Walmart
12.2021 - Current
Owner
A & B Tire and Wheel
02.2020 - 11.2021
Bakery Worker
Ingles
02.2019 - 02.2020
Customer Service Representative
Sams
04.2013 - 02.2019
Member Service
State Employees Credit Union
02.1993 - 02.1996
Medical Coding
AB Tech
Business / Math - Business
Mars Hill College
Bachelor Of Accounting - Accounting
AB Tech
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