Shannon Thomas
Charlotte
Summary
Resourceful team player known for producing quality results with minimal oversight. Focused on contributing to business objectives and pursuing professional growth. Holds a strong appreciation for teamwork and quality service, backed by extensive customer service experience. Demonstrates excellent communication and multitasking capabilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Atrium Health Patient Financial Services
Charlotte
12.2025 - Current
- Assisted patients with billing inquiries and financial assistance options.
- Processed patient payments and verified insurance information efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
Patient Service Representative/ Emergency HCT
Advocate Health
Charlotte
10.2019 - Current
- Verified insurance information, collected payments, and scheduled appointments to streamline patient access to services.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Coordinated communication between nurses, physicians, and other healthcare providers to enhance patient care delivery.
- Monitored patient's vital signs during treatments or diagnostic tests.
- Assisted in the preparation of patients for examinations and treatments.
- Ensured that all necessary documentation was completed prior to discharge of patient.
- Adhered to safety protocols when handling hazardous materials or working with radiation equipment.
- Assisted physicians with procedures such as intubations, chest tube insertions and central line placements.
- Assisted with resuscitation efforts during cardiac arrest and trauma cases.
- Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
Team Member Services
Piedmont Airlines
Charlotte
04.2025 - 10.2025
- Maintained accurate employee records, including wages, performance reviews, and benefits.
- Compiled personnel activity reports on attendance, turnover rates, and disciplinary actions.
- Monitored timekeeping records to ensure accuracy and completeness.
- Performed administrative tasks for payroll processing and benefit administration.
- Responded to employee inquiries regarding human resources policies and procedures.
- Assisted in conflict resolution as a liaison between employees and management.
- Handled confidential information with utmost discretion and integrity.
Dialysis Technician
DaVita
Charlotte
04.2018 - 08.2020
- Educated patients and family members on kidney disease management techniques to enhance understanding and engagement in care.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Administered medications as ordered by a physician before and and or after dialysis treatments.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Reported adverse reactions and changes in patient condition to supervising nurse, ensuring timely intervention and patient safety.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal.
Education
Certified Nursing Assistant -
Suny REOC
Rochester, NYSkills
- Customer support
- Issue resolution
- Customer relationship management
- Order processing
- Sales support
- Product knowledge
- Workflow optimization
- Dependability and reliability
- Problem solving
- Clear communication
- Decision-making capacity
- Customer support
References
References available upon request.
Timeline
Customer Service Representative
Atrium Health Patient Financial Services
12.2025 - Current
Team Member Services
Piedmont Airlines
04.2025 - 10.2025
Patient Service Representative/ Emergency HCT
Advocate Health
10.2019 - Current
Dialysis Technician
DaVita
04.2018 - 08.2020
Certified Nursing Assistant -
Suny REOC