Shannon Sheffield
Eagle Springs
Summary
Detail-oriented professional with a strong background in emergency communications and public service, offering over 10 years of experience handling high-volume calls, data entry, and coordination in fast-paced environment. Known for reliability, maintaining confidentiality, strong organizational skills, and the ability to adapt quickly while supporting team and departmental goals.
Overview
11
11
years of professional experience
Work History
Lead Telecommunicator
Moore County Public Safety E-911
Carthage, NC
10.2014 - Current
- Answer incoming emergency and non-emergency calls.
- Quickly determine the nature, location, and severity of the emergency.
- Ask clear, structured questions to obtain accurate, essential details.
- Remain calm and professional with callers who may be panicked, injured, or distressed and offer reassurance and maintain control of the call during high-stress situations.
- Dispatch police, fire, EMS, or other emergency resources appropriately while also coordinating responses with different agencies when needed.
- Prioritize multiple calls and incidents based on urgency.
- Give life-saving instructions over the phone (CPR, choking assistance, bleeding control, childbirth guidance, etc.)
- Operate computer-aided dispatch (CAD) systems while also monitoring and using radio systems, phone systems, and mapping tools.
- Maintain detailed and precise records of calls and actions taken while accurately entering and updating information in real time to include but not limited to log times, locations, units dispatched, and caller statements.
- Ensure information is complete for legal, investigative, and operational use.
- Maintain confidentiality of sensitive information.
- Handle multiple incidents simultaneously while making fast, sound decisions under pressure.
- Maintain professionalism and resilience in high-stress environments.
- With promotion from basic telecommunicator to lead telecommunicator came administrative responsibilities (i.e. training, time cards, education)
Education
Emergency Medical Technician (EMT) Certification -
Sandhills Community College
Pinehurst, NC12-2014
High School Diploma -
North Moore High Schools
Robbins, NC05-2008
Skills
- Multi-Tasking
- Organizational Skills
- Active Listening
- Strong Attention to Detail
- Self-Motivated
- Call prioritization
Timeline
Lead Telecommunicator
Moore County Public Safety E-911
10.2014 - Current
Emergency Medical Technician (EMT) Certification -
Sandhills Community College
High School Diploma -
North Moore High Schools