Shannon Schmidt-Morales
Fayetteville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Interim General Manager
Panera Bread
06.2023 - Current
- Managed budget implementations, employee reviews, training and schedules.
- Improved cafe results to be in top 200 while at Raeford and Skibo.
- Increased Ebita from 9% to 13% last 2 periods
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Assistant General Manager
Bubbas 33 TRH - MANAGEMENT CORP
06.2016 - 11.2022
- Mentored Women in Leadership Panel, fostering a supportive work environment that enhanced employee performance and retention.
- Improved beverage costs by $28k in span of 9 months
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and sales growth.
- 7.2 million in sales up from 5 million in 2017
- Successfully transitioned from Dine In to togo only during Covid, while maintaining 91% staff retention.
- Developed 2 team members to shift leaders, 2 shift leaders to salaried managers.
- Set up training classes and QTR calls for new restaurant opening team.
General Manager
Carlos Bakery
06.2015 - 06.2016
- Record breaking month sales: 23% more thquartelyn any prior opening
- Opening day sales $56k
- Manage inventory, in stock position, pricing integrity, merchandising, security, and expense controls.
- Manage store financials - cash handling procedures and cost controls with direction of corporate finance dept.
- Set up local store marketing to build relationships with the community and the brand.
- Established reoccurring $5k orders with Disney for quarterly employee celebrations.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Developed baker to manager. Manager to General Manager.
General Manager
Red Robin
01.2006 - 06.2015
- Increased year or year sales for 5 consecutive years.
- Part of WWE- Womens Workplace Excellence devleopment panel of 15 leaders.
- Held monthly development calls with shift leaders.
- Organized and lead qtr WWE regional conference
- Was part of NRO opening team- opened 6 new restaurants as GM lead.
- Manager of a training restaurant for 3 years.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and promoted 6 shift leaders to mgrs, 4 mgrs to kitchen mgrs, 3 to AGM and 3 to GM.
Education
Associate of Arts -
Fayetteville Technical Community College
Fayetteville, NCSkills
- Leadership Development
- Conflict Resolution
- Operations management
- Staff training/development
- Women's Leadership Mentor
Employee
Shannon L Schmidt-Morales, 098-72-9219, 636 Berwick Dr, Fayetteville, NC, 28314, TRH - MANAGEMENT CORP, 6040 Dutchmans Lane, Louisville, KY, 40205, 61-1316260, 03/31/23
Timeline
Interim General Manager
Panera Bread
06.2023 - Current
Assistant General Manager
Bubbas 33 TRH - MANAGEMENT CORP
06.2016 - 11.2022
General Manager
Carlos Bakery
06.2015 - 06.2016
General Manager
Red Robin
01.2006 - 06.2015
Associate of Arts -
Fayetteville Technical Community College
Similar Profiles
Liz BrackinLiz Brackin
General Manager at American Bread Company/ Panera BreadGeneral Manager at American Bread Company/ Panera Bread
Tibisay Diaz FernandezTibisay Diaz Fernandez
Customer Service Representative at Panera BreadCustomer Service Representative at Panera Bread
Austin SizemoreAustin Sizemore
Team Manager at Panera BreadTeam Manager at Panera Bread
Jorge SantosJorge Santos
Assistant General Manager at Panera BreadAssistant General Manager at Panera Bread
Dominique FabregasDominique Fabregas
Human Resources Supervisor at US ArmyHuman Resources Supervisor at US Army