Shannon Roberts
Marshall
Summary
Dedicated Certified Nursing Assistant with extensive experience at Charles George VA Medical Center, excelling in patient care and communication. Proven ability to document medical data accurately and support healthcare teams effectively. Skilled in critical thinking and compassionate patient interaction, ensuring a safe and supportive environment for all patients. Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant. GS5, OR/PACU
Charles George VA Medical Center
Asheville
06.2022 - Current
- Assisting with patient transfer to and from the bed, positioning, and preparation.
- Maintains a clean, safe environment for surgical areas.
- Prepares and transports patients for surgery.
- Performing skin prep at the surgical site.
- Clear communication with the surgical team.
- Quick decision-making.
- Reported changes in patient conditions to registered nurse or physician.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
CNA - Certified Nursing Assistant, MICU, GS5
Charles George VA Medical Center
Asheville
03.2021 - 12.2024
- Maintaining patient records, including medical history, contact information, and medication.
- Communicating with patients, their families, and other health team members.
- Telemetry
- Use specialized equipment to detect abnormalities in heart rhythms and interpret EKG rhythms.
- Immediately notify a doctor of any concerning arrhythmias or other irregularities.
- Update medical records.
- Documented patient information accurately in electronic health records.
- Supported new staff by sharing knowledge of procedures and protocols.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Transported residents within the facility as needed.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
CNA
Mission Hospital
Asheville
10.2014 - 03.2021
- Assist nurses with daily needs of patient care.
- Record patient information, including Activities of Daily Living.
- Ensure safety protocols are followed, and report unsafe conditions.
- Assist with patient admissions and discharges, including sending personal belongings with the patient.
- Demonstrate professionalism and follow patient privacy rules.
- Attend training and educational classes, and keep certifications up to date.
Certified Phlebotomy Technician
Hot Springs Health Program
Marshall
10.2002 - 12.2014
- Evaluates laboratory order/request to determine the suitability of specimen to collect.
- Collects specimen using the correct tube for testing.
- Use various types of phlebotomy equipment (butterflies,vacutainer etc).
- Documents Effective skills in communicating rally/writing to exchange information and resolving customer related problems.
- Understands the basic medical implications of laboratory tests.
- Using the appropriate Current Procedural Terminology codes specific to the laboratory procedure being performed.
Medical Assistant
Hot Springs Health Program
Marshall
10.2002 - 10.2014
- Give pediatric immunizations, Complete NCIR Registry, Draw blood, take vitals, and meds, Order office inventory
- Performed EKGs, IVs, X-Rays, and Triage.
- Greeting patients, scheduling appointments, verifying patient information, and updating electronic health records.
- Checking vital signs, collecting patient histories, preparing patients for exams, assisting with treatments, performing blood draws, and administering shots.
- Managing correspondence, completing insurance forms, setting up equipment, and sterilizing.
- Preparing and maintaining exam and treatment rooms with.
- Examining documentation like progress notes, lab results, with Provider to ensure proper billing procedures.
- Prepared examination rooms and ensured cleanliness standards.
- Collected patient medical histories and vital signs accurately.
- Supported physicians during examinations and procedures efficiently.
- Scheduled appointments and managed patient follow-up communications.
- Maintained medical records and ensured compliance with regulations.
- Collaborated with healthcare team to optimize patient care delivery.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
C.N.A.
Elderberry Healthcare
Marshall
04.2001 - 10.2002
- Record resident history during registration.
- Take and record residents' vital signs.
- Feed and bathe residents.
- Update residents' charts daily.
Cashier
Ingle's Market Inc
Marshall
06.2000 - 12.2001
- Gave customer service.
- Operated cash register.
- Counted till at closing.
- Stocked misplaced items.
Education
PRE-NURSING - Pre-Nursing
AB-TECH
Asheville, NC10.2014
Graduated High School -
Madison High School
Marshall06.2002
Skills
- Communication skills
- Time management
- Leadership
- Documentation review
- Anatomy And Physiology
- Medical Terminology
- Critical thinking
- Organizational Skills
- Record medical data
- Medical documentation
- Effective communication
- Compassion and empathy
- Multitasking and organization
- Basic life support
- Flexibility and adaptability
Certification
- Certified Phlebotomy Technician
- CNA I
- CNA II
Languages
English
Timeline
CNA - Certified Nursing Assistant. GS5, OR/PACU
Charles George VA Medical Center
06.2022 - Current
CNA - Certified Nursing Assistant, MICU, GS5
Charles George VA Medical Center
03.2021 - 12.2024
CNA
Mission Hospital
10.2014 - 03.2021
Certified Phlebotomy Technician
Hot Springs Health Program
10.2002 - 12.2014
Medical Assistant
Hot Springs Health Program
10.2002 - 10.2014
C.N.A.
Elderberry Healthcare
04.2001 - 10.2002
Cashier
Ingle's Market Inc
06.2000 - 12.2001
PRE-NURSING - Pre-Nursing
AB-TECH
Graduated High School -
Madison High School