Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Closing Statement
Interests
Timeline
Generic

Shannon R. Bowman

Apex,NC

Summary

Customer Success professional with a proven track record in relationship management, project execution, and strategic account growth. Adept at driving adoption, ensuring customer satisfaction, and aligning solutions with business objectives. Passionate about delivering results through data-driven strategies, proactive engagement, and cross-functional collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Manager

Cisco
01.2023 - Current
  • Partner with Regional Sales Directors across Americas to execute key initiatives and drive operational efficiency for 153 large partners
  • Manage financial tracking and reporting for regional sales expenses for 95 employees
  • Organize and deliver strategic communications, including a monthly Americas newsletter
  • Plan and execute high-impact partner advisory board events for Americas and Small Business across the nation
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects including new Partner Program
  • Established effective communication among team members for enhanced collaboration and successful project completion

Lead Customer Success Implementation Manager

JoinedUp by Beeline
01.2022 - 01.2023
  • Launched the first U.S
  • Customer Success division, overseeing implementation strategies
  • Conducted on-site and virtual client training, improving customer adoption
  • Developed Standard Operating Procedures (SOPs) for onboarding and account management
  • Successfully implemented $450K ARR business projects
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution.

Strategic Account Manager

IXL
01.2021 - 01.2022
  • Managed a portfolio of 60+ education accounts impacting 5,000+ students
  • Designed and presented data-driven implementation strategies to enhance adoption
  • Led Salesforce reporting initiatives, creating data dashboards to track progress
  • Established structured expansion plans based on customer analytics and engagement
  • Served as the primary point of contact for all account-related matters, building trust with key decision makers.
  • Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
  • Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.

Teacher & University Connections Liaison

Wake County Public School District
01.2017 - 01.2021
  • Developed and implemented a Leadership curriculum for middle school students
  • Created a College and Career Readiness course, facilitating higher education exposure
  • Fostered relationships with stakeholders to drive program success
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

Education

Master of Education - Human Resources & Instructional Leadership

Towson University
Towson, MD
12.2014

Skills

  • Customer Relationship Management
  • Process Improvement & Implementation
  • Project & Program Management
  • Data Analytics & Reporting
  • Strategic Growth & Expansion
  • Sales Enablement & Support
  • Training & Onboarding
  • SaaS & Cloud Solutions
  • Salesforce & Sales Console
  • Tableau & Data Visualization
  • SharePoint & OneDrive
  • CRM & SaaS Platforms
  • Project management
  • Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)

Certification

  • Elementary & Administrative Education Certifications (NC & MD)
  • Kenan Fellow (2019)
  • Crisis Prevention Intervention Training (Multiple Years)

Accomplishments

  • Successfully implemented and managed $450K ARR business projects, driving customer retention and growth.
  • Led Salesforce reporting initiatives, creating data dashboards that improved tracking and performance visibility.
  • Developed SOPs and training manuals that streamlined customer onboarding and improved adoption rates.
  • Achieved high customer satisfaction scores through proactive engagement and solution-driven support.
  • Spearheaded the first U.S. Customer Success division at JoinedUp by Beeline, ensuring smooth implementations and long-term success.
  • Designed and delivered data-focused presentations to customers, enhancing user experience and product utilization.

Closing Statement

Ready to drive customer success and business impact at Microsoft.

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Youth mentor, providing guidance and support to empower the next generation of leaders

Timeline

Project Manager

Cisco
01.2023 - Current

Lead Customer Success Implementation Manager

JoinedUp by Beeline
01.2022 - 01.2023

Strategic Account Manager

IXL
01.2021 - 01.2022

Teacher & University Connections Liaison

Wake County Public School District
01.2017 - 01.2021

Master of Education - Human Resources & Instructional Leadership

Towson University

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Shannon R. Bowman