Shannon Osburn
Lincolnton
Summary
Kennel Technician Supervisor known for high productivity and efficiency in task completion. Possess specialized skills in animal care, staff training, and facility management. Excel in communication, leadership, and problem-solving to enhance team performance and ensure optimal customer satisfaction.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work History
Kennel Technician Supervisor
Ironton boarding and grooming
Lincolnton
07.2021 - Current
- Maintained accurate records of all animals in the facility, ensuring vaccinations were up-to-date.
- Developed strategies for improving customer service standards.
- Managed customer complaints professionally by resolving issues promptly and efficiently.
- Coordinated with veterinarians regarding animal health issues or treatments needed.
- Monitored inventory levels and placed orders for additional supplies as needed .
- Managed daily payment processing. Posted payments to customer accounts, maintaining accurate records.
- Coordinated and scheduled appointments for clients, ensuring efficient use of time and resources.
Education
East Lincoln High School
Denver, NCSkills
- Animal care
- Record keeping
- Customer service
- Inventory management
- Appointment scheduling
- Payment processing
- Employee training
- Problem solving
Timeline
Kennel Technician Supervisor
Ironton boarding and grooming
07.2021 - Current
East Lincoln High School