Shannon McGinn

Results-oriented Store Manager with extensive experience in high-volume retail environments. Demonstrated ability to enhance customer satisfaction and profitability through strategic planning and team development. Focused on cultivating a high-performance culture and ensuring operational compliance.

Developed eight hourly associates into management, and numerous associates into hourly management, trained new managers, as many as twelve per year in their training program. Wrote, reviewed and or revised yearly evaluations for fifteen salaried and between one hundred fifty and three hundred fifty hourly employees. Held weekly trainings as well as performance tracking meetings for new hires within their first ninety days to teach and implement policies and track progress on mandatory trainings., As a Co-Manager either assisted the store manager or did monthly and yearly budgets within five percent variance of actual sales, in stores ranging from eighty five to one hundred million dollar sales annually., Staffed stores from five up to five hundred employees including personnel handling and retention, initial hiring and recruiting. As assistant manager had yearly evaluations, promotions and discipline of thirty five to one hundred and five employees. Responsible for interviewing and hiring including final interviews for stores with head-counts of three hundred plus. Reviewed staffing head-counts for multiple departments ensuring store levels were inline with customer service metrics, ensured leaves of absence were administered and keyed correctly adhering to FMLA and state and local laws. Held quarterly meetings in a roundtable forum to hear employees concerns and work related issues, and devised action plans and tracking measures to address employee concerns., Oversaw daily operations of six to ten departments including staffing, evaluating, scheduling, quality assurance and regulatory compliance. In charge of any in-store investigations of misconduct or ethical misconduct in the facility responsible for maintaining integrity of and documentation of investigation and often administer final action.