Shannon Mateo

• Designed and automated end-to-end HR data pipelines using Power Automate, Office Scripts, SharePoint, and OneDrive.
• Orchestrated multi-step automation workflows, enhancing data movement efficiency across staged environments.
• Implemented data validation logic and duplicate detection, ensuring accuracy and integrity across systems.
• Built and maintained structured data outputs to support Power BI dashboards and HR reporting systems.
• Developed and maintained Power BI dashboards and DAX measures for KPI tracking and reporting.
• Collaborated with HR, IT, and business stakeholders to translate reporting needs into scalable, effective solutions.
• Maintained detailed documentation, including flow inventories, governance practices, and version control.
• Supported transition toward a centralized data architecture utilizing Microsoft Fabric and modern pipeline design principles.

• Analyzed and optimized HR systems and processes using Workday and ServiceNow reporting, reducing manual audits by 22%
• Led data-driven improvements in UiPath automation, reducing bot volume by 71% and driving $500K+ in annual cost savings
• Built and maintained Power BI dashboards, enhancing reporting consistency across business units
• Utilized Tableau, Power BI, Dataiku, and SQL (GCP) to analyze performance, identifying opportunities for process improvements
• Delivered monthly trend reports for Walmart US, Canada, PR, and Sam’s Club, facilitating informed strategic decision-making

· Planned and implemented process improvement initiatives based on research findings and workflow analysis.

· Managed tracking of all UiPath bots, developing an extensive SharePoint-based network of Excel spreadsheets for monitoring.

· Identified and escalated mass failures or trends in automation processes, ensuring timely incident resolution.

· Conducted root cause analysis and recommended corrective actions to improve automation performance.

· Authored and published business knowledge articles in ServiceNow.

· Created PowerPoint presentations for bioperational meetings.

· Provided weekly trend research and analysis to the Director.

· Served as Subject Matter Expert (SME) in weekly process meetings.

· Acted as interim Supervisor, assigning work, uploading reports, and hosting daily briefings.

• Resolved high-level escalations for C-suite executives and VIPs.
• Managed job-change errors, compensation discrepancies, termination validations, and leave of absence (LOA) corrections in Workday to ensure accurate employee records.
• Partnered with Integrations department to streamline data flow across systems, enhancing operational efficiency.
• Cultivated stakeholder relationships through regular communication to foster collaboration and address concerns.