Shannon Lynch

• Communicated with field teams to ensure timely updates on project status Implemented tracking systems for real-time updates on deliveries and service requests. Developed training materials for new dispatch staff on operational procedures. Analyzed delivery performance data to identify areas for process improvement. Collaborated with management to streamline dispatch operations and enhance efficiency. Improved customer satisfaction with timely and accurate dispatching of service requests. Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor. Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.

Coordinate and assign ground-based agents to handle passenger services. Managing agent assignments, maintaining communication with airline staff, tracking passenger needs, and handling administrative duties such as inventory control, sending drivers, work crews, vehicles or equipment to appropriate locations to predetermined schedules, customer requests or immediate needs.

Handle inbound calls and address client's inquiries, concerns, and issues promptly and professionally. Provide accurate information about card features, usage and benefits. Fraud investigation, transaction verification, assisting customers with updating their account information. Verifying identity and ensuring compliance with security and regulatory requirements.

• Resolved customer inquiries through effective communication and problem-solving techniques. Provided support in navigating banking products and services, enhancing customer understanding. Authenticate and verify members to provide current balance, credit limit and available credit. Process balance transfers, verify and confirm recent transactions. Dispute and initiate fraud claims.

Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements. Gathered information, assessed and fulfilled caller's needs and educated on important policies and procedures. Provided exceptional customer service to patients, answering questions and addressing concerns. Verified insurance eligibility and coverage, assign and update PCP, ordered insurance replacement cards. Filed and maintained patient records in accordance with HIPAA regulations. Resolved billing issues, investigated insurance claims and appeals.

• Streamlined operational processes to enhance efficiency and reduce costs. Led cross-functional teams in implementing strategic initiatives for improved workflow. Developed and monitored key performance indicators to assess operational effectiveness. Mentored staff to foster a culture of continuous improvement and accountability. Achieved team goals through formalized training plans, coaching, and performance management. Monitored office workflow and administrative processes to keep operations running smoothly.