Shannon Lewis
Monroe
Summary
With a proven track record at TMG, I excel in enhancing operational efficiency and fostering outstanding communication across teams. Leveraging expertise in warehouse management and interpersonal skills, I've significantly improved process efficiency and team collaboration, aligning regional operations with corporate goals and boosting overall organizational effectiveness.
Operations professional with solid track record in regional management. Managed and streamlined operations across multiple locations, ensuring high levels of productivity and operational efficiency. Known for fostering collaborative team environments and delivering consistent results. Skilled in strategic planning and operational oversight.
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
TMG
06.2015 - 01.2025
- Directed regional operations to ensure seamless execution and alignment with corporate goals.
- Facilitated cross-departmental projects using project management software, achieving on-time delivery and improved teamwork.
- Optimized regional operational workflows using ERP systems, resulting in enhanced efficiency.
- Implemented Lean Six Sigma methodologies using statistical analysis tools, improving process efficiency.
- Developed standard operating procedures, enhancing consistency and operational quality.
- Managed cross-functional teams, fostering collaboration and aligning efforts with organizational objectives.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
Shipping and Receiving Manager
Goodrich Aerospace
11.2008 - 05.2015
- Negotiated terms with logistics partners to optimize cost-effectiveness.
- Cultivated strong team dynamics by implementing regular training sessions.
- Implemented procedures for inventory control to reduce discrepancies.
- Resolved operational issues by analyzing root causes and implementing corrective actions.
- Optimized stock levels for maintaining consistent supply and minimizing excess.
- Addressed shipping discrepancies through comprehensive investigations and follow-ups.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Improved order processing speed by introducing barcode scanning technology into the workflow process.
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
- Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
- Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
- Ensured company-wide compliance with federal regulations regarding hazardous materials handling in both storage and transportation contexts through employee training sessions.
Automated Logistical Specialist (92A)
United States Army
05.1997 - 05.2003
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Maintained accountability for millions of dollars'' worth of equipment, ensuring proper storage and tracking procedures were followed.
- Analyzed data trends to forecast supply needs accurately, minimizing shortages and excess stock levels.
- Oversaw disposal or redistribution of excess or obsolete assets according to established guidelines.
- Streamlined logistics processes by implementing automated systems, resulting in increased efficiency and reduced errors.
- Managed inventory control for a large warehouse, ensuring accurate record-keeping and timely reordering of supplies.
- Implemented a barcode system for tracking equipment movement within the warehouse, reducing time spent searching for items significantly.
Education
Master of Arts - Logistics And Supply Chain Management
Ashford University
San Diego, CA05-2009
Skills
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Warehouse management
- Outstanding communication skills
- Asset management
- Distribution center operations
- Forecasting
- Maintenance scheduling
- Facility management
- Workforce planning
- Key performance indicators
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 150 staff members.
Certification
- Six Sigma Certification (Green Belt, Black Belt, Master Black Belt) - American Society for Quality.
- Forklift Certification
- First Aid Certification
- OSHA Certified
Languages
English
Full Professional
Timeline
Regional Operations Manager
TMG
06.2015 - 01.2025
Shipping and Receiving Manager
Goodrich Aerospace
11.2008 - 05.2015
Automated Logistical Specialist (92A)
United States Army
05.1997 - 05.2003
- Six Sigma Certification (Green Belt, Black Belt, Master Black Belt) - American Society for Quality.
- Forklift Certification
- First Aid Certification
- OSHA Certified
Master of Arts - Logistics And Supply Chain Management
Ashford University
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