Shannon Leppard
Atrium Healthcare
Huntersville
6
years of professional experience
Detail-oriented Referral Coordinator with multi-line phone proficiency and a strong focus on patient advocacy. Skilled in streamlining referral processes to enhance patient access to care.
Work History
Referral Coordinator
5 Years 10 Months- Coordinated patient referrals among departments to promote effective communication and workflow.
- Assisted in scheduling specialist appointments to improve patient access to care services.
- Supported insurance verification processes to enhance accuracy in patient data management.
- Collaborated with healthcare providers to improve referral processes and minimize service delays.
Education
High School Diploma
Skills
Multi-line phone proficiency
Medical terminology knowledge
Follow-up coordination
Accurate documentation
HIPAA regulations
Notetaking and documentation
Record preparation
Physician authorizations
Caseload management
Healthcare systems
Referral tracking
Referral wait list management
Physician reports
Appointment reminders
Referring physician communication
Outbound calls
Diagnostic appointments
Insurance precertification processes
Electronic patient charts
HIPAA guidelines
Epic systems
Utilization management
Critical thinking
Records maintenance
Electronic medical record software
Patient care assessment
Patient advocacy
Patient education and counseling
Decision-making
Patient relations
Timeline
Referral Coordinator
Atrium Healthcare
10.2020 - CurrentRead More
Parker High School
High School Diploma
Read More