SHANNON JOHNSON
Concord
Summary
Results-driven Practice Manager with over ten years of progressive experience at Medi Weightloss Clinics, specializing in medical practice management and employee relations. Demonstrated success in enhancing clinic efficiency and patient satisfaction through strategic policy development and budget oversight. Proficient in insurance billing and compliance with HIPAA/OSHA, consistently ensuring operational excellence across all functions. Aiming to leverage expertise in a dynamic environment that prioritizes innovative health solutions.
Overview
11
11
years of professional experience
Work History
Practice Manager
Medi Weightloss Clinics
02.2014 - Current
- My career began at Medi-Weight loss as a Medical Assistant
- Over the past 10 years I was promoted to Front desk coordinator, Insurance Specialist, Assistant Practice Manager, to Practice Manger
- Create staffing schedule for multiple clinics to ensure adequate coverage to maintain staffing to patient ratio
- Conduct monthly staff meetings to ensure staff is fully aware of responsibilities, clinic updates, new promotions, and staffing updates
- Encourage outstanding patient care by maintaining excellent environment for patients and staff
- Monitor patient and insurance A/R
- Audit all insurance coding
- Verification of insurance benefits for all patients
- Work daily with Billing company to review claims and remittances
- Credential providers with in-network insurance carriers
- Personally handle any patient concerns to ensure 100% satisfaction
- Review P&L to monitor expenses to maximize clinic profitability
- Work with owner to create new opportunities to better patient care, environment of clinics, and knowledge of providers
- Review, update and process payroll for 5 clinics with 125 employees
- Developed policies and procedures for effective practice management
- Supervised team of 15 office personnel
- Developed close working relationships with front office and back office staff
- Boosted staff morale by offering constructive feedback and specific direction
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Consulted with healthcare professionals on business decisions
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ06.1999
Skills
- Medical Practice Management
- Marketing
- Training Program Development
- Budget Oversight
- Patient engagement
- Employee Relations Management
- Guiding Professional Growth
- Payroll Administration
- Insurance Billing Expertise
- Medical billing and claim resolution
- New hire training
- Document Control
- HIPAA and OSHA regulations
- Policy and procedure development
- Clinical improvement initiatives
- Electronic health records
References
References available upon request.
Timeline
Practice Manager
Medi Weightloss Clinics
02.2014 - Current
High School Diploma -
East Brunswick High School
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