Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon Foley

Cullowhee

Summary

Adaptable and results-driven clerk with experience in retail environments. Recognized for strong attention to detail and a commitment to delivering exceptional customer service, ready to support organizational goals and enhance customer satisfaction.

Overview

3
3
years of professional experience

Work History

Clerk

QuikTrip
Concord
02.2024 - Current
  • Processed customer transactions efficiently at convenience store.
  • Maintained cleanliness and organization of store merchandise displays.
  • Assisted customers with inquiries and provided product information.
  • Managed inventory levels and restocked shelves as needed.
  • Collaborated with team members to ensure smooth store operations.
  • Operated cash register accurately during busy shifts.
  • Handled customer complaints professionally and resolved issues promptly.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Processed payments, refunds, and exchanges accurately and efficiently.

Retail Sales Associate

Michaels Arts and Crafts
Concord
10.2022 - 08.2024
  • Assisted customers in locating products and providing expert advice on crafting materials.
  • Maintained store cleanliness and organization to create a welcoming shopping environment.
  • Collaborated with team members to replenish inventory and manage stock levels effectively.
  • Educated customers about ongoing promotions and upcoming craft workshops in-store.
  • Participated in training new associates on product knowledge and store procedures effectively.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.

Stylist Sales Associate

Maurices
Concord
08.2023 - 02.2024
  • Assisted customers with styling choices and product selections.
  • Maintained product displays and ensured visual merchandising standards.
  • Processed transactions accurately using point-of-sale systems.
  • Engaged with customers to build rapport and enhance shopping experience.
  • Educated customers on promotions and loyalty programs effectively.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Assisted customers in selecting clothing items based on their individual needs and preferences.
  • Boosted sales by educating clients on merchandise, events and upcoming promotions.
  • Greeted customers, provided excellent customer service, and answered questions.
  • Processed returns and exchanges quickly and efficiently while ensuring accuracy in paperwork.
  • Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
  • Maintained store to exacting visual standards by building attractive displays and merchandising products.
  • Handled all customer complaints professionally and courteously while adhering to company policies.

Education

Associate of Arts - Psychology

Rowan-Cabarrus Community College
Salisbury, NC
05-2025

Bachelor of Science - Forensic Psychology

Western Carolina University
Cullowhee, NC

Skills

  • Customer service
  • Effective communication
  • Inventory management
  • Visual merchandising
  • Problem resolution
  • Team collaboration

References

References available upon request.

Timeline

Clerk

QuikTrip
02.2024 - Current

Stylist Sales Associate

Maurices
08.2023 - 02.2024

Retail Sales Associate

Michaels Arts and Crafts
10.2022 - 08.2024

Associate of Arts - Psychology

Rowan-Cabarrus Community College

Bachelor of Science - Forensic Psychology

Western Carolina University

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Shannon Foley