Shannon E. Long
Charlotte
Summary
Dynamic Front Desk Specialist with over 8 years of experience in high-volume restaurant hospitality. Proven ability to deliver exceptional guest service while efficiently managing reservations and seating in fast-paced environments. Skilled in coordinating front-of-house operations to enhance customer satisfaction and foster loyalty. Committed to creating memorable dining experiences that encourage guest return.
Overview
12
12
years of professional experience
Work History
Print Shop/Mailroom & Studio Sample Coordinator
Cato Corporation
06.2020 - Current
- Streamlined cross-departmental logistics and communication to boost organizational efficiency and multitasking.
- Orchestrated schedules and prioritized tasks to ensure seamless operational flow.
Lead Hostess / Front Desk Coordinator
Mama Ricotta’s
05.2019 - 07.2020
- Directed reservations and seating for 1,000+ guests daily in high-volume setting.
- Delivered warm greetings, resolved inquiries and special requests, and collaborated with team to optimize operations.
- Planned and executed banquet and carryout services to exceed guest expectations.
Lead Hostess / Front Desk Liaison
Bricktop’s
10.2017 - 04.2019
- Led greeting, waitlist management, seating optimization, and large-party coordination in upscale dining.
- Resolved guest concerns swiftly to sustain superior satisfaction levels.
Lead Hostess
Upstream Seafood
04.2017 - 07.2018
- Served as primary guest contact, providing polished welcomes and efficiently managing reservations and guest flow.
- Maintained composed, organized front desk while enforcing elevated hospitality standards.
Lead Hostess / Administrative Assistant
McCormick & Schmick’s
07.2014 - 04.2017
- Spearheaded guest referrals, marketing outreach, and administrative initiatives.
- Executed daily front desk operations and strengthened guest relations through proactive communication.
Education
Associate of Arts - Fashion Merchandising/Marketing Management
Central Piedmont Community College
Charlotte, NCSkills
- Reservation Management & Guest Seating Optimization
- Front Desk Leadership & Team Coordination
- Conflict Resolution & Guest Relations Excellence
- Multitasking in High-Volume Environments
- POS/Booking Systems Proficiency
- Professional Communication (Phone & In-Person)
- Organizational Efficiency & Detail Orientation
Timeline
Print Shop/Mailroom & Studio Sample Coordinator
Cato Corporation
06.2020 - Current
Lead Hostess / Front Desk Coordinator
Mama Ricotta’s
05.2019 - 07.2020
Lead Hostess / Front Desk Liaison
Bricktop’s
10.2017 - 04.2019
Lead Hostess
Upstream Seafood
04.2017 - 07.2018
Lead Hostess / Administrative Assistant
McCormick & Schmick’s
07.2014 - 04.2017
Associate of Arts - Fashion Merchandising/Marketing Management
Central Piedmont Community College