Shannon Buchanan
Ramseur
Summary
Versatile and results-oriented professional with extensive experience across various roles, notably as an Office Manager. Demonstrated expertise in accounts payable/receivable and organization skills, alongside a proven track record of enhancing office efficiency and customer satisfaction. Skilled in medical billing and coding, showcasing a unique blend of technical and interpersonal abilities.
Overview
31
31
years of professional experience
Work History
Receptionist
Premier Internal Medicine
08.2008 - 11.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Answered phone calls and messages for the physician and medical facility, scheduling appointments, and handling patient inquiries.
- Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
Office Manager
Paul Powers Construction
05.2007 - 07.2008
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Administered staff payroll for all employees and paid all incoming invoices for employer business and personal.
Receptionist
Label Line Ltd.
07.2006 - 07.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
Office Assistant
Superior Mechanical Inc.
04.2001 - 06.2006
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing, printing blue prints and coordinated MSDS Manuals for all equipment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Inspector/Cushion Cover Turner
Klaussner Furniture
09.1998 - 04.2001
- Ensured compliance with industry regulations through meticulous attention to detail during inspection of furniture.
- Inspected and examined furniture for defects before going to packers.
- Inspected cushion covers received from sewers and ran machine to turn them right side out
Machine Operator/Warehouse Packer
Black & Decker Corporation
06.1994 - 08.1998
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Education
Office Systems Technology
Randolph Community College
Asheboro, NCHigh School Diploma -
Randleman High School
Randleman, NC06-1993
Skills
- Organization Skills & Time Management
- Data Entry, Filing, Typing & Faxing
- Appointment Scheduling
- Multi-line Telephone Operation
- Payroll Experience
- Inventory & Ordering Materials
- Accounts Payable/Accounts Receivable
- Invoicing (Coding and Entering)
- Coping and Scanning Documents and Blue Prints
- Medical Billing and Coding Experience
- Inspecting, Packing and Machine Operation Experience
Timeline
Receptionist
Premier Internal Medicine
08.2008 - 11.2025
Office Manager
Paul Powers Construction
05.2007 - 07.2008
Receptionist
Label Line Ltd.
07.2006 - 07.2007
Office Assistant
Superior Mechanical Inc.
04.2001 - 06.2006
Inspector/Cushion Cover Turner
Klaussner Furniture
09.1998 - 04.2001
Machine Operator/Warehouse Packer
Black & Decker Corporation
06.1994 - 08.1998
Office Systems Technology
Randolph Community College
High School Diploma -
Randleman High School
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