Shannen Pasick
Indian Trail
Summary
Results-driven professional with extensive experience in inventory management and team mentorship. Skilled in implementing safety protocols and enhancing customer service standards, committed to driving operational success and team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coach Stocking Two
Walmart Associates Inc
Indian Trail
11.2020 - Current
- Led training sessions for new team members on operational procedures.
- Collaborated with management to improve workflow efficiency.
- Mentored staff on customer service best practices and conflict resolution.
- Assisted in managing inventory levels to support operational needs.
- Implemented safety protocols and ensured compliance among team members.
- Monitored team performance and provided constructive feedback regularly.
Assistant Store Manager
Lidl US
Indian Trail
07.2018 - 11.2020
- Supervised daily store operations and maintained efficient workflow.
- Trained and mentored new staff on customer service standards.
- Managed inventory levels and coordinated stock replenishment processes.
- Implemented store policies to ensure compliance with safety regulations.
- Resolved customer inquiries and handled complaints effectively.
- Assisted in planning promotional events to enhance customer engagement.
- Maintained cleanliness and organization of store displays and aisles.
- Collaborated with team members to achieve sales targets and improve service quality.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Skills
- Employee training
- Customer service
- Performance monitoring
- Inventory management
Certification
- Servesafe certified
Timeline
Coach Stocking Two
Walmart Associates Inc
11.2020 - Current
Assistant Store Manager
Lidl US
07.2018 - 11.2020