Shanna Mitchell
Angier
Summary
Committed and hardworking Sales Associate with two years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Results-cx
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
Alorica
05.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cook
The Mason Jar Tavern
05.2018 - 12.2019
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
Cashier
Hardees
11.2017 - 03.2018
- Counted cash in register drawer at beginning and end of shift
- Assisted customers by answering questions and fulfilling requests
- Performed shift change tasks each day to keep store efficient and neat
- Promoted customer loyalty by efficiently handling food and service complaints
- Checked completed orders for accuracy and bagged meals for easy carrying
- Maintained clean, sanitized and well-organized food preparation zones
Cashier/Stock/Produce Sales Floor Associate
IGA
07.2015 - 03.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions
- Checked prices for customers and processed items sold by scanning barcodes
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
Education
High School Diploma -
Harnett Central High School
Angier, NC06.2010
Skills
- Food spoilage prevention
- New hire training
- Recipes and menu planning
- Institutional and batch cooking
- Food preparation
- Cash handling
- Cash register operation
- Loss prevention
- Customer service
- Organization
- Staff training and development
- People-oriented
- Friendly demeanor
- Call center experience
- Live chat support
Timeline
Customer Care Representative
Results-cx
06.2022 - Current
Customer Service Representative
Alorica
05.2020 - 05.2021
Cook
The Mason Jar Tavern
05.2018 - 12.2019
Cashier
Hardees
11.2017 - 03.2018
Cashier/Stock/Produce Sales Floor Associate
IGA
07.2015 - 03.2017
High School Diploma -
Harnett Central High School
Similar Profiles
Phylesha EdmondPhylesha Edmond
Pharmacy Help Desk-Temporary Remote Position at Results-CXPharmacy Help Desk-Temporary Remote Position at Results-CX
Melissa MillerMelissa Miller
Remote Customer Service Representative at Results CXRemote Customer Service Representative at Results CX
Matthew BarkerMatthew Barker
B2B Account Manager - Pearson Sales Associate/SME at Results CXB2B Account Manager - Pearson Sales Associate/SME at Results CX