Shanna Hayes
Swansboro
Summary
Compassionate Senior Caregiver with extensive experience delivering empathetic support and medication management. Known for enhancing client well-being through effective communication with families and meticulous attention to client documentation. Expertise in ensuring safety and comfort for individuals facing dementia and various health challenges.
Overview
26
26
years of professional experience
Work History
Senior Caregiver
Personal Employer
Kinston
02.2023 - Current
- Provided personal care and companionship to elderly clients in their homes.
- Redirected clients with memory issues, providing safety guidance protection.
- Followed care plan and directions to administer medications.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Improved patient outlook and daily living through compassionate care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
- Provided emotional support for elderly clients dealing with loneliness or depression.
- Communicated regularly with family members regarding client's health condition and progress towards goals set out in the care plan.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
North Carolina Pre-K Program Assistant Teacher
Peach Tree Healthcare
Kinston
08.2008 - 06.2025
- Supported lead teacher with daily classroom activities.
- Participated in professional development workshops related to Early Childhood Education topics.
- Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Observed children to record development.
- Fostered an atmosphere conducive to learning by providing a supportive yet structured environment for children.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Attended parent conferences regarding the progress of their child in order to ensure success in learning objectives.
- Assisted lead teacher in preparing lesson plans and activities.
- Assisted with the development of cognitive, physical, emotional and social skills of pre-kindergarteners through creative play and hands-on activities.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Engaged with children on individual basis to build positive, trusting relationships.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Demonstrated knowledge of child growth and development principles when working with pre-K aged children.
- Created a positive learning environment for the students by displaying enthusiasm for teaching.
- Conducted assessments on the progress of each student and reported results to lead teacher or parents and guardians.
- Implemented effective strategies to manage challenging behaviors exhibited by some children.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Preschool Teacher
St. Mary's Nursery School
Kinston
01.2013 - 03.2020
- Read stories to children and taught painting, drawing, and crafts.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Provided individual attention to each student as needed during class time.
- Developed lesson plans that incorporated creative teaching techniques.
- Organized educational materials and resources to create an engaging learning environment.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Encouraged critical thinking skills through problem solving activities.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Developed professional relationships with parents, teachers, directors and therapists.
- Integrated multicultural themes into instruction plans to foster respect for diversity among students.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Engaged with children on individual basis to build positive, trusting relationships.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
Optometric Technician/Medical Receptionist
Carolina Vision Care
Kinston
06.2002 - 02.2007
- Contacted insurance companies to verify coverage information prior to treatment.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
- Helped fit contact lenses on customers per doctor's instructions.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Answered phone calls from customers inquiring about services offered by the practice.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
Bank Teller
State Employee Credit Union
Kinston
10.1999 - 10.2001
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to financial services security and audit procedures.
- Performed cash handling duties including counting currency, coins and checks.
- Responded and assisted customers with account inquiries and updates.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Maintained confidentiality of bank records and client information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Identified transaction errors when debits and credits did not balance.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
Associate of Arts - Early Childhood Education
Lenoir Community College
Kinston, NC05-2010
Associate of Arts - Liberal Arts
Lenoir Community College
Kinston, NC05-2000
High School Diploma -
South Lenoir High School
Deep Run, NC06-1997
Skills
- Mobility Aid Expertise
- Dementia Support Knowledge
- Client Case Oversight
- Empathetic Support
- Family Support Liaison
- Client Documentation Analysis
- Medication Oversight
- Compassionate care
Timeline
Senior Caregiver
Personal Employer
02.2023 - Current
Preschool Teacher
St. Mary's Nursery School
01.2013 - 03.2020
North Carolina Pre-K Program Assistant Teacher
Peach Tree Healthcare
08.2008 - 06.2025
Optometric Technician/Medical Receptionist
Carolina Vision Care
06.2002 - 02.2007
Bank Teller
State Employee Credit Union
10.1999 - 10.2001
Associate of Arts - Early Childhood Education
Lenoir Community College
Associate of Arts - Liberal Arts
Lenoir Community College
High School Diploma -
South Lenoir High School
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