Shanleigh Benson
Winston-Salem,NC
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hostess
Arigato's Japanese Steakhouse
08.2023 - 11.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Liberty Station
06.2022 - 09.2023
- Taking orders & serving food
- Daily cleaning duties
- Upselling food items
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Hooters Girl
Hooters
07.2020 - 08.2021
- Taking orders & serving food
- Daily cleaning duties
- Upselling food items
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Assistant Salon Director
Sun Tan City
03.2019 - 04.2020
- Setting daily sales goals
- Opening & closing procedures
- Daily salon cleaning upkeep
- Cleaning beds & rooms to get them ready for guests
- Creating relationships with guests & getting them set up with the right products for their tanning needs
- Achieved personal sales goals by upselling products to meet individual needs.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled employee scheduling and coverage needs during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Store Manager
Journeys
05.2017 - 05.2018
- Opening & closing procedures
- Managing & training employees
- Hitting sales goals and plans
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Server
Harvest 18
03.2016 - 02.2017
- Delivered exceptional, friendly, fast service
- Answered questions about menu selections and made recommendations when requested
- Accurately recorded orders and worked with team members to serve food and beverages that exceeded guest expectations
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sales Associate
Vans
09.2014 - 12.2015
- Increased purchase totals by recommending additional items
- Trained all new sales employees on effective techniques
- Provided expert product and service information
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Boutique Associate
Francescas
04.2014 - 11.2015
- Worked flexible schedule to accommodate changing customer levels
- Listened to customer needs and preferences to provide accurate advice
- Made customer needs first priority
- Worked on window displays and visuals
Brand Representative
Hollister Co
04.2014 - 09.2015
- Retrieved alternate items and sizes on request
- Completed purchases with cash, credit and debit payment methods
- Organized items in visually appealing manner
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Completed floorsets, filled floor, and rang up customers.
- Communicated product value, quality, and style to educate and entice potential customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Sales Associate
Charming Charlie
10.2013 - 04.2014
- Shared product knowledge with customers while making personal recommendations
- Placed special merchandise orders for customers
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Garner Magnet High School
Garner, NC01.2013
Skills
- Sales
- Store management
- Team management
- Communication skills
- Food handling
- Food industry
- Phone etiquette
- Cash Handling
- Inventory Control
- Merchandising
- Food safety
- Detail-oriented
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- ServSafe
Timeline
Hostess
Arigato's Japanese Steakhouse
08.2023 - 11.2023
Server
Liberty Station
06.2022 - 09.2023
Hooters Girl
Hooters
07.2020 - 08.2021
Assistant Salon Director
Sun Tan City
03.2019 - 04.2020
Store Manager
Journeys
05.2017 - 05.2018
Server
Harvest 18
03.2016 - 02.2017
Sales Associate
Vans
09.2014 - 12.2015
Boutique Associate
Francescas
04.2014 - 11.2015
Brand Representative
Hollister Co
04.2014 - 09.2015
Sales Associate
Charming Charlie
10.2013 - 04.2014
- ServSafe
High School Diploma -
Garner Magnet High School
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