Shaniya Adams
Wilmington
Summary
Dynamic professional with a proven track record in customer service and team leadership at Kempton at Brightmore. Expert in conflict resolution and order management, consistently enhancing guest satisfaction. Recognized for exceptional menu knowledge and ability to foster a collaborative team environment, driving operational success and improving service quality.
Overview
3
3
years of professional experience
Work History
Server
Kempton at Brightmore
Wilmington
09.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted guests and provided menus.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Team Leader
Scotchman Gas Station
Wilmington
11.2022 - 03.2024
- Managed conflict resolution within the team to maintain a positive work environment.
- Developed strategies for problem solving and conflict resolution among team members.
- Oversaw training and development programs to enhance team skills and knowledge.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Night Auditor
Holiday Inn Express Hotel
Wilmington
06.2022 - 10.2022
- Posted incidental charges to ledgers, manually or by using computers.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Transmitted and received messages using telephones or telephone switchboards.
Education
Eugene Ashley High School
Wilmington, NCSkills
- Customer service
- Conflict resolution
- Order management
- Menu knowledge
- Point of sale
- Team building
Timeline
Server
Kempton at Brightmore
09.2023 - Current
Team Leader
Scotchman Gas Station
11.2022 - 03.2024
Night Auditor
Holiday Inn Express Hotel
06.2022 - 10.2022
Eugene Ashley High School
Similar Profiles
Rhea MarshallRhea Marshall
Medication Technician at The Kempton at BrightmoreMedication Technician at The Kempton at Brightmore
Brittney BennettBrittney Bennett
Home Health Aide at BrightmoreHome Health Aide at Brightmore
Trenton McClintockTrenton McClintock
LPN at The Pavilion at BrightmoreLPN at The Pavilion at Brightmore