Shanitra Evans

• Responsible for scheduling customer appointments for the Inside Desk, scheduling for Risk Control Consultants for phone calls with customers to perform a Risk Control survey.
• Establishes customer contact, provides information on nature of the phone call.
• Responsible for scheduling appointment and necessary documentation.
• Provides confirmation to consultant for the appointment.
• Other duties as assigned.

Assist members with Health & Dental insurance enrollments, ensuring accurate and timely service. Promoted to Super User, providing expert guidance and support to team members.

Address customer inquiries and resolve issues efficiently, enhancing customer satisfaction.

Sold health and dental insurance to Massachusetts customers, contributing to sales targets.

Handled high volume of inbound calls, demonstrating strong communication and problem-solving skills

• Assist members with Health & Dental insurance enrollments, ensuring accurate and timely service
• Promoted to Super User, providing expert guidance and support to team members
• Address customer inquiries and resolve issues efficiently, enhancing customer satisfaction
• Sold health and dental insurance to Massachusetts customers, contributing to sales targets
• Handled high volume of inbound calls, demonstrating strong communication and problem-solving skills
• Handled 40 daily calls assisting patients with Covid-19 travel clearance testing locations, improving service efficiency
• Facilitated patient care registration for primary care clinic, enhancing patient onboarding and satisfaction
• Managed scheduling and cancellations for in-home doctor visits, ensuring seamless patient appointments and reducing no-shows
• Processed referrals and conducted inbound/outbound calls, improving patient-provider communication and coordination
• Utilized multiple chat channels for team communication, fostering collaborative problem-solving and enhancing team efficiency

• Certified in manual and vision inspection of pharmaceuticals, ensuring defect-free vials for shipment
• Completed SOPs and GMPs training, enhancing compliance and operational efficiency
• Booth certified, contributing to seamless packaging and shipping processes
• Identified and resolved inspection issues, maintaining high-quality standards
• Conducted manual and vision inspections of pharmaceuticals, ensuring defect-free vials and clear medicine for packaging and shipping to clients

• Led team resolving complex COBRA issues, promoted to SME in 2 months, enhancing process efficiency
• Handled 50+ daily escalation calls, ensuring high customer satisfaction and issue resolution
• Opened and maintained customer accounts, updating information accurately to prevent issues
• Clarified and resolved customer complaints, providing effective solutions and follow-ups
• Completed 6-month contract, significantly improving team performance and customer service quality

• Verified product pallets, ensuring compliance and reducing inventory errors significantly
• Inspected and prepared packages for shipment, enhancing customer satisfaction
• Operated automated packing lines, boosting efficiency and productivity
• Managed machinery setup for box construction and labeling, increasing throughput
• Handled defective products, ensuring proper staging and disposal, maintaining quality standards

• Managed phone inquiries and bookkeeping, ensuring precise records and effective communication
• Maintained staff compliance with certifications, enhancing regulatory adherence and operational integrity
• Coordinated training schedules and managed emergency staffing, ensuring continuous care services
• Processed payroll timesheets, contributing to timely and accurate employee compensation
• Provided personal care assistance to clients, significantly improving their quality of life

• Resolved product/service issues by identifying problems, providing solutions, and ensuring follow-up, enhancing customer satisfaction
• Processed customer adjustments to maintain financial accounts accurately, improving financial accuracy
• Recommended new products/services by analyzing customer needs and feedback, driving sales growth
• Managed high-volume incoming calls, resolving technical issues for T-Mobile cellular devices, maintaining excellent customer service standards