Shanique Simpson
Kernersville
Summary
Dedicated Patient Service Coordinator with 3+ years of healthcare administrative experience in patient scheduling, insurance verification, claims processing, and front desk operations. Highly skilled in EPIC systems, patient registration, referrals, billing support, and delivering excellent customer service in fast-paced medical environments. Strong communication, organization, and problem-solving skills with a commitment to patient confidentiality and quality care.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Medquest
Winston-Salem, NC
02.2023 - Current
- Coordinate patient scheduling, intake, and registration processes daily
- Verify insurance eligibility, benefits, and authorization requirements
- Maintain accurate patient demographics and medical records in EPIC
- Assist with patient check-in and check-out procedures
- Process referrals and communicate with providers and patients regarding next steps
- Submit and monitor claims while ensuring billing accuracy
- Resolve patient concerns professionally and efficiently
- Follow HIPAA guidelines and maintain confidentiality at all times
Claim Specialist
Bank of America – Home Office
10.2020 - 01.2024
- Reviewed documentation for accuracy and compliance
- Managed high-volume data entry and case processing
- Resolved customer concerns with professionalism and accuracy
- Maintained confidentiality of sensitive customer information
- Prioritized multiple tasks in deadline-driven environment
Education
High School Diploma - undefined
Glenn High School
Kernersville, NCSkills
- EPIC Electronic Medical Records
- Patient Check-In / Check-Out
- Appointment Scheduling
- Insurance Verification
- Patient Referrals
- Medical Billing Support
- HIPAA Compliance
- Front Desk Operations
- Customer Service
- Data Entry
- Multitasking
- Team Collaboration
- Medical Terminology
- Problem Solving
Timeline
Patient Care Coordinator
Medquest
02.2023 - Current
Claim Specialist
Bank of America – Home Office
10.2020 - 01.2024
High School Diploma - undefined
Glenn High School