Shanique Deas
Charlotte
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Patient Service Representative
Confidential Healthcare Facility
Charlotte
04.2023 - Current
- Managed patient appointment scheduling and confirmed visits with healthcare providers.
- Assisted patients in completing registration forms and verified insurance information.
- Provided excellent customer service by addressing patient inquiries and concerns promptly.
- Educated patients on facility services, procedures, and health insurance options available.
- Processed incoming calls, directing them to appropriate departments as needed efficiently.
Fraud Prevention Specialist
Chase Bank
Brooklyn
02.2021 - 04.2023
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Participated in interdisciplinary teams working on projects involving the investigation of fraudulent activities.
- Made recommendations for closing accounts and performed associated follow-up.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
Medical Clerk
Prohealth Medical Management
Lake Success
11.2019 - 02.2021
- Reviewed charts and flagged incomplete or inaccurate information.
- Sorted materials and filed according to guidelines.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Gathered information from clients regarding associated medical providers.
- Prepared personal injury, medical payment, uninsured and other claim types.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Followed up with providers to address requests and concerns.
- Collected and organized medical records and bills.
- Processed patient admission and discharge documentation.
- Processed medical records requests from outside providers according to facility, state and federal law.
Auto Dealership Receptionist
Major World
Queens
02.2019 - 11.2019
- Kept accounts in balance and ran daily reports to verify totals.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Medical Receptionist Intern
Mount Sinai Adolescent Health Center
New York
09.2018 - 02.2019
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Applied classroom learning by directly caring for patients with acute concerns and chronic conditions.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
- Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
- Completed daily rounds to check on patients and identify any reasons for concern.
Car Dealership Billing Administrative Assistant
RIverbay Subaru
Riverhead
10.2017 - 09.2018
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Assisted with event planning, including associated travel and logistical arrangements.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Research And Service High School
Brooklyn, NYSkills
- Customer and client relations
- Database administration
- Paperwork drafting
- Meeting arrangements
- Multi-line phone proficiency
- Spreadsheet management
- Document conversion
- EMR / EHR
- Insurance claims
- Monitoring Patient Progress
- Companionship and Emotional Support
- Assisting with physical exams
- Indirect Patient Care
- Therapeutic procedures
- Efficient and reliable team player
Timeline
Patient Service Representative
Confidential Healthcare Facility
04.2023 - Current
Fraud Prevention Specialist
Chase Bank
02.2021 - 04.2023
Medical Clerk
Prohealth Medical Management
11.2019 - 02.2021
Auto Dealership Receptionist
Major World
02.2019 - 11.2019
Medical Receptionist Intern
Mount Sinai Adolescent Health Center
09.2018 - 02.2019
Car Dealership Billing Administrative Assistant
RIverbay Subaru
10.2017 - 09.2018
High School Diploma -
Research And Service High School