Shaniqua Williams
Charlotte
Summary
Led operational initiatives with 13 years of expertise in financial and mortgage banking sectors. Facilitated effective communication by attentively listening and delivering clear information in both spoken and written formats. Demonstrated self-motivation and strong analytical capabilities, resulting in effective problem-solving strategies. Fostered collaboration as a flexible team player, adept at prioritizing and managing concurrent projects. Leveraged proficiency in Microsoft Office applications to streamline processes and improve productivity.
Overview
16
16
years of professional experience
Work History
Marine and RV Funder II
Truist Bank
Greensboro, NC
09.2018 - Current
- Evaluated loan package documentation and accurately entered loan amounts up to $750,000 into the originating system.
- Built and nurtured relationships with dealerships to foster long-term, mutually beneficial partnerships.
- Processed daily funding of loan proceeds and reserves; balanced and reconciled daily funding settlement reports.
- Assisted underwriters and dealer relationship managers with portfolio management, loan maintenance, and retail client service tasks.
- Communicated with dealership personnel regarding any missing, incomplete, or incorrect documentation.
- Addressed and resolved issues related to collateral damage or lien perfection status.
Document Specialist
Sheffield Financial
Clemmons, NC
02.2017 - 06.2018
- Maintain and update title record information in Sheffield loan servicing system.
- Researched missing titles or lien filings for dealerships and department of motor vehicles.
- Assisted customer, dealer, and third-party inquiries regarding title and lien perfection issues.
- Released titles to customers once loan is paid in full,
Customer Relationship Manager
Bank of America
Greensboro, NC
06.2016 - 12.2016
- Resolve diverse issues including but not limited to Escalations, liquidation, deed in lieu and short sales.
- Create, maintain and track customer files pertaining to modification process milestones with significant follow-up required.
- Present solutions based on individual customer's needs.
- Manages relationships within the internal department and with business partners.
Mortgage Loan Coordinator
AIG
Greensboro, NC
08.2015 - 01.2016
- Organized and categorized inboxes by tracking files from vendors and various sources.
- Collected borrower information to initiate verification of employment and assets.
- Received and stored all verified documents in designated folders and scanned into the system.
- Updated management on communications that exceed standard business correspondence.
Loan Processor
Chase Bank
Florence, SC
01.2010 - 2014
- Processed loan applications, ensuring compliance with federal and state regulations.
- Reviewed financial documents for accuracy and completeness in loan submissions.
- Communicated with clients to gather necessary information and clarify documentation requirements.
- Coordinated with underwriting teams to expedite loan approvals and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Education
Associate in Applied Sciences - Business and Criminal Justice
Johnson and Wales University
North Miami, FL01-2005
Skills
- Performed data entry to maintain accurate records
- Supported data management efforts to ensure organized information
- Assisted with portfolio management to optimize asset performance
- Provided customer service to address client inquiries
- Demonstrated attention to detail in all tasks
- Applied problem-solving abilities to resolve issues efficiently
- Managed multiple tasks simultaneously to meet deadlines
- Communicated effectively with team members and clients
Achievements
Truist Top Performer 2022 and 2023
Timeline
Marine and RV Funder II
Truist Bank
09.2018 - Current
Document Specialist
Sheffield Financial
02.2017 - 06.2018
Customer Relationship Manager
Bank of America
06.2016 - 12.2016
Mortgage Loan Coordinator
AIG
08.2015 - 01.2016
Loan Processor
Chase Bank
01.2010 - 2014
Associate in Applied Sciences - Business and Criminal Justice
Johnson and Wales University