Shanicka Martin
2550 Craya Pond Rd
Summary
Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless guest interactions. Efficiently handled Front Desk tasks while maintaining a welcoming environment. Demonstrated excellence in communication and multitasking.
Polite and positive front desk associate with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Blink Fitness, Equinox Holdings
06.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- encourage members to enjoy their workouts and as they leave encourage them to have a wonderful day .
- Greeted visitors and customers upon arrival, offered assistance with signing up or cancelling membership, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area ,bathrooms and 30.min gym sweeps .
- Resolved guest issues with their gym memberships effectively, ensuring a positive customer experience.
- Performed basic daily bookkeeping every 30 min sweeps, batching in and out of register tasks. booking free 30 min free start up sessions for pt or offering pt packages
- Collect new membership fees ,overdue deposits payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Coordinated with vendors for repair and maintenance of facility
Sales Associate
Circle K
12.2023 - 03.2024
- Operate Cash Register cash handling, returns, voids, no sales, record keeping, lottery management, and shift paperwork.
- Execute Daily Store Tasks with speed, accuracy, and efficiency.
- Store Daily Tasks include, Sales Floor Merchandising/Stocking cleaning food court, managing bathroom maintenance.
Dental Assistant
Kids Smiles Pediatric Dentistry
10.2015 - 11.2023
- Provided chair side assistance.
- Greet and Seat patients adults and children, build a confident environment for children so they are comfortable and not afraid to get their dental treatment done.
- Go over every step of each procedure to build a trust bond.
- Take impression, sterilized instruments, Maintain Office, Take X-Rays, Stock Dental Products.
- Collaborated with dental team members for seamless coordination of care for pediatric patients.
- Provided post-operative care instructions to parents or guardians, promoting proper healing and recovery after dental treatments.
- Built rapport with young patients by engaging them in age-appropriate conversation during visits to alleviate anxiety or fear surrounding dental appointments.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Dental Assistant
Dr. Richard Richman, DDS
07.2010 - 08.2015
- Provided chair side assistance.
- Greet and Seat patients, Take impression, sterilized instruments, Maintain Office, Take X-Rays, Stock Dental Products.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Assisted dentists by suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
Caretaker
New York Healthcare
09.2021 - 06.2023
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Organized transportation for residents to appointments, improving access to essential services.
- Enhanced living spaces, leading regular maintenance,maintained laundry when needed and kept up with dishes.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Managed medication schedules for residents to ensure timely and accurate administration.
Retail Associate
Danice stores INC.
06.2009 - 10.2009
- Customers very Friendly, outgoing and responsive personality.
- Tidy up the clothes when there out of place.
- Responsible for routine stocking put out clothing for display with season and fashion change and pricing activities.
Camp Counselor
East Williston Summer Camp
07.2009 - 08.2009
- Arts and crafts with children between ages of 5-12.
- Supervised children for the summer activities.
- bus matron
- lunch monitor
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Education
High School Diploma -
Wheatley High School
Old Westbury, NY06-2008
Certified Dental Assistant -
Joseph M. Barry Career & Technical Education Center
06.2008
Skills
- Dentrix
- Dental Assisting
- Chairside Assisting
- Infection Control Training
- Communication skills
- Retail sales
- Home health aid
- Time management
- Problem-solving
- Positive engagement
- Team leadership
- CPR
- First aid
- Relationship building
Certification
Certified Dental Assistant, Joseph M. Barry Career & Technical Education Center D.A, 2006-09-01, 2008-06-30
Language
English
Native
Personal Information
Authorized To Work: US
Timeline
Front Desk Associate
Blink Fitness, Equinox Holdings
06.2024 - Current
Sales Associate
Circle K
12.2023 - 03.2024
Caretaker
New York Healthcare
09.2021 - 06.2023
Dental Assistant
Kids Smiles Pediatric Dentistry
10.2015 - 11.2023
Dental Assistant
Dr. Richard Richman, DDS
07.2010 - 08.2015
Camp Counselor
East Williston Summer Camp
07.2009 - 08.2009
Retail Associate
Danice stores INC.
06.2009 - 10.2009
High School Diploma -
Wheatley High School
Certified Dental Assistant -
Joseph M. Barry Career & Technical Education Center
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