Shaniah Taylor
Raleigh
Summary
Dynamic sales associate with a proven track record at Ross Dress for Less, excelling in customer service and cash handling. Leveraged problem-solving skills to enhance customer satisfaction and efficiently managed high-stress situations.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ross Dress for Less
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Outside Staff
Hedingham Golf Club
02.2023 - 08.2024
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.
Education
Games & Interactive Media -
Greensboro College
Greensboro, NCSimulation & Game Development -
Wake Technical Community College
Raleigh, NC05.2024
Skills
- Microsoft Excel
- Python Programming
- C#
- Photoshop
- IBM Soft Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Money handling
Timeline
Sales Associate
Ross Dress for Less
06.2023 - Current
Outside Staff
Hedingham Golf Club
02.2023 - 08.2024
Games & Interactive Media -
Greensboro College
Simulation & Game Development -
Wake Technical Community College
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