Summary
Overview
Work History
Skills
Timeline
Generic

Shanequa High

Charlotte

Summary

Dynamic and results-driven professional with extensive experience in bank management and retail leadership, specializing in customer service, team leadership, and sales strategies. Proven track record of enhancing customer satisfaction, optimizing operations, and driving revenue growth within the banking sector. Excels in recruiting and staffing

high-performing teams, with a focus on outbound calling, market development, and building strong customer relationships. Known for fostering a positive work environment and leading by example to exceed organizational goals.

Overview

8
8
years of professional experience

Work History

Center Manager

Hopebridge Autism Therapy Center
Charlotte
03.2025 - Current
  • Lead daily operations of the autism therapy center, ensuring quality clinical and administrative support across ABA, speech, and occupational therapy services.
  • Supervise, coach, and evaluate staff, including RBTs, BCBAs, administrative personnel, and clinical support teams, fostering a high-performance and collaborative culture.
  • Oversee scheduling, attendance, payroll accuracy, and adherence to staffing ratios in compliance with state regulations and Hopebridge protocols.
  • Act as the primary liaison for parent concerns, employee relations, and interdepartmental communication, promoting transparency and timely resolution.
  • Monitor center performance metrics including authorizations, utilization, productivity, and client retention to ensure operational efficiency and service excellence.
  • Conduct regular audits of documentation, safety procedures, and center cleanliness to maintain compliance with HIPAA, OSHA, and company standards.
  • Collaborate with HR, recruiting, and training teams to ensure proper onboarding, staff development, and ongoing professional growth of team members.
  • Lead center-level initiatives that promote patient satisfaction, employee engagement, and continuous quality improvement.

Branch Manager

First National Bank Of Pennsylvania
Charlotte
09.2022 - 07.2024
  • Directed all daily operations of the bank branch, including customer service, teller supervision, sales performance, and compliance with financial regulations.
  • Led, coached, and developed a team of bankers, tellers, and customer service representatives to exceed branch goals and deliver exceptional client experiences.
  • Achieved consistent growth in new accounts, consumer and small business lending, and cross-selling of bank products through strategic sales initiatives and community outreach.
  • Ensured branch compliance with internal policies, federal banking regulations, and audit requirements, maintaining strong risk management practices.
  • Analyzed financial reports and key performance indicators to make informed decisions and drive profitability.
  • Resolved escalated customer issues professionally and efficiently, maintaining high levels of customer satisfaction and retention.
  • Managed cash operations, vault balancing, daily transactions, and security protocols to ensure accuracy and minimize losses.
  • Built relationships with local businesses and community leaders to promote the bank’s brand and identify new business opportunities.

Branch Manager

Woodforest National Bank
Kannapolis
04.2021 - 09.2022
  • Oversaw all daily operations of the branch, including staff management, customer service, compliance, and sales initiatives.
  • Recruited, trained, and supervised a team of tellers and bankers, providing ongoing coaching to support professional growth and high performance.
  • Consistently met and exceeded branch goals in areas such as account growth, consumer lending, and product cross-selling.
  • Delivered excellent customer service while resolving complex issues and maintaining strong client relationships.
  • Ensured compliance with all bank policies, procedures, and regulatory requirements, including audit preparation and risk management.
  • Managed cash controls, vault audits, and daily balancing to ensure operational integrity and accuracy.
  • Built strong partnerships within the local community to enhance visibility and drive new business opportunities.
  • Promoted a positive, service-focused work environment that supported employee engagement and retention.

Assistant Store Manager

Express Scripts
Concord
03.2020 - 04.2021
  • Supported the Store Manager in overseeing all aspects of store operations, including sales performance, staff supervision, merchandising, and customer experience.
  • Trained, coached, and motivated team members to achieve individual and store sales goals while upholding company service standards.
  • Assisted with scheduling, payroll management, inventory control, and visual merchandising in alignment with corporate guidelines.
  • Led by example on the sales floor, driving customer engagement, loyalty program sign-ups, and upselling strategies.
  • Analyzed sales data and KPIs to identify opportunities for growth and implement action plans to improve performance.
  • Ensured operational compliance with company policies, loss prevention practices, and health and safety standards.
  • Played a key role in recruiting, onboarding, and developing new team members to support a positive and productive store culture.

Lingerie Supervisor

Victoria's Secret & PINK
Kannapolis
11.2017 - 03.2020
  • Led the lingerie sales team to deliver an exceptional customer experience through product knowledge, personalized service, and brand standards.
  • Drove sales and conversion by coaching associates on selling techniques, bra fittings, and customer engagement.
  • Oversaw the execution of floor sets, visual standards, and merchandising strategies specific to the lingerie category.
  • Monitored inventory levels, replenishment, and stockroom organization to ensure product availability and accurate displays.
  • Supported recruitment, onboarding, and training of new team members, fostering a high-performing and inclusive team environment.
  • Acted as a keyholder, assisting with opening/closing procedures, shift leadership, and daily operational tasks.
  • Collaborated with store leadership to analyze sales performance, track KPIs, and implement strategies to meet or exceed targets.
  • Promoted brand loyalty by encouraging credit card sign-ups, customer retention initiatives, and consistent service excellence.

Skills

  • Financial reporting
  • Operations management
  • Recruitment and hiring
  • Goal setting
  • Attention to detail
  • Budget management
  • Performance improvements
  • Customer service
  • Team collaboration
  • Team building
  • Sales coaching
  • Supplier monitoring
  • Profit and loss accountability

Timeline

Center Manager

Hopebridge Autism Therapy Center
03.2025 - Current

Branch Manager

First National Bank Of Pennsylvania
09.2022 - 07.2024

Branch Manager

Woodforest National Bank
04.2021 - 09.2022

Assistant Store Manager

Express Scripts
03.2020 - 04.2021

Lingerie Supervisor

Victoria's Secret & PINK
11.2017 - 03.2020

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