Shanelle Anderson
Raleigh
Summary
Dynamic phlebotomist with extensive experience at Accureference, skilled in venipuncture techniques and patient safety. Proven ability to enhance specimen integrity and streamline processes, while delivering exceptional customer service. Adept at regulatory compliance and maintaining confidentiality, ensuring high-quality care and patient satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Accureference
Raleigh
02.2025 - Current
- Scheduled appointments and managed patient flow to minimize wait times
- Identified and labeled specimens accurately, ensuring proper handling and transport to the lab.
- Identified patients using proper procedures prior to specimen collection.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Ensured compliance with federal regulations governing laboratory procedures.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Assisted in the training of new phlebotomists.
- Performed venipuncture and other blood collection procedures according to established standards.
- Adhered to HIPAA guidelines regarding patient privacy.
- Conducted various blood tests and updated results into paper and electronic charts.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Prepared specimens for transport to external laboratories.
Phlebotomist
Morse Clinics
Raleigh
10.2023 - 02.2025
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Prepared specimens for transport to external laboratories.
- Identified patients using proper procedures prior to specimen collection.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified patient information prior to specimen collection.
- Verified collection orders and communicated discrepancies to nurses.
- Input medical and insurance information into database for inclusion in patient records.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Collected specimens from adult, geriatric, and special needs patients.
Phlebotomist Technician
Dominion
Raleigh
01.2022 - 10.2023
- Followed universal precautions when handling blood samples at all times.
- Verified patient identification prior to collecting specimens.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Input medical and insurance information into database for inclusion in patient records.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Participated in continuing education to stay current with phlebotomy practices.
- Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Prepared and packaged specimens for courier transport.
- Assisted in the training and mentoring of new phlebotomy staff.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared collection containers, needles and other supplies needed for specimen collection.
- Monitored inventory levels of supplies used in phlebotomy processes; ordered additional materials as needed.
- Conducted quality control checks to ensure the accuracy of test results.
- Scheduled appointments and managed patient flow to minimize wait times.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Maintained updated knowledge through continuing education and advanced training.
Medical Assistant
Achieve Medical Weight Loss
Garner
09.2022 - 06.2023
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications and treatments as directed by the physician.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
Collections Technician/Mobile Phlebotomist
Mako Medical Laboratories
Raleigh
10.2020 - 01.2022
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Conducted quality control checks throughout day to ensure accuracy of results obtained from tests performed.
- Verified patient identity prior to collecting sample using two forms of identification as required.
- Entered patient information and test orders into computer systems accurately.
- Educated patients on specimen collection procedures and post-draw care.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Interacted with patients to gather and record data prior to blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Oversaw client flow through COVID-19 collection station.
- Ensured confidentiality and sensitivity when handling personal health information.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Performed data entry into electronic medical records systems.
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
- Monitored inventory levels of supplies needed for testing such as swabs, reagents, gloves, masks, ensuring adequate stock at all times.
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
Phlebotomist
American Red Cross
Durham
02.2016 - 10.2020
- Prepared specimens for transport to external laboratories.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Identified patients using proper procedures prior to specimen collection.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Responded quickly and effectively to emergency situations.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified patient information prior to specimen collection.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Checked hemoglobin levels of individuals prior to blood donation.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Conducted quality control checks to ensure the accuracy of test results.
- Educated patients on specimen collection procedures and post-draw care.
- Provided excellent customer service while interacting with patients.
- Participated in continuing education to stay current with phlebotomy practices.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Followed all safety protocols when handling hazardous materials.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Calibrated equipment according to manufacturer specifications.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Prepared and packaged specimens for courier transport.
- Documented patient information into electronic medical records system.
- Used heel and finger stick methods to obtain blood from capillaries.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Adhered to HIPAA guidelines regarding patient privacy.
- Ensured compliance with federal regulations governing laboratory procedures.
Education
Certificate - Medical Assistant
CareOne Institute
Raleigh, NC01-2022
Certificate - Phlebotomy
Careone
Raleigh, NC05-2021
Certification - Phlebotomy
Thomas Health Care
Raleigh, NC01-2012
High School Diploma -
Knightdale High School
Knightdale06-2007
Skills
- Venipuncture techniques
- Specimen handling
- Patient identification
- Regulatory compliance
- Electronic health records
- Quality control
- Customer service
- Patient safety
- Time management
- Data entry
- Team collaboration
- Infection control
- Blood specimen integrity
- Equipment sterilization
- Patient education
- Package specimens
- Active listening
- Recording data
- Geriatric phlebotomy
- EMR recordkeeping
- Patient comfort management
- Analytical thinking
- Butterfly venipuncture
- Reliability
- Written communication
- Drug Testing Procedures
- CPR/AED
- Calibrate equipment
- Maintain confidentiality
- Laboratory procedures understanding
- Sample labeling
- Infection control protocols
- Phlebotomy technician
- Goal setting
- Capillary puncture
- Medical history taking
- Difficult vein access
- Multitasking capacity
Certification
- BLS Certification December 2024 to December 2026 86BB4DC
- Certified Medical Assistant October 2023 to September 2025 Z7Q3H7C4
- Certified Phlebotomy Technician September 2021 to September 2025 Z4J2K6C2
Timeline
Phlebotomist
Accureference
02.2025 - Current
Phlebotomist
Morse Clinics
10.2023 - 02.2025
Medical Assistant
Achieve Medical Weight Loss
09.2022 - 06.2023
Phlebotomist Technician
Dominion
01.2022 - 10.2023
Collections Technician/Mobile Phlebotomist
Mako Medical Laboratories
10.2020 - 01.2022
Phlebotomist
American Red Cross
02.2016 - 10.2020
Certificate - Medical Assistant
CareOne Institute
Certificate - Phlebotomy
Careone
Certification - Phlebotomy
Thomas Health Care
High School Diploma -
Knightdale High School
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