Shanell Royal
Garner
Summary
Accomplished professional with expertise in customer service and safety procedures, honed at Conduent. Enhanced client satisfaction through empathetic conflict resolution and strategic support. Developed innovative mapping systems at TruGreen, optimizing resource allocation. Proficient in GPS navigation and data entry, contributing to team success and operational efficiency. Recognized for fostering public awareness and mentoring new hires.
Overview
6
6
years of professional experience
Work History
Mosquito Control Technician
TruGreen Lawn Care
01.2025 - Current
- Optimized resource allocation by developing thorough mapping and tracking systems for high-risk areas requiring frequent treatments.
- Promoted public awareness of mosquito-related health risks through educational outreach events and presentations within the community.
- Contributed to team success by sharing knowledge of emerging trends in mosquito control techniques with colleagues.
Customer Service Representative
Conduent
07.2020 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Mail Sorter
DHL
11.2019 - 06.2020
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
Education
High School Diploma -
Wake Technical Community College
Raleigh, NCSkills
- Safety procedures
- Weather tolerance
- GPS navigation
- Data entry
- Customer service
- Customer support
- Telephone skills
- Typing speed 52 WPM
Timeline
Mosquito Control Technician
TruGreen Lawn Care
01.2025 - Current
Customer Service Representative
Conduent
07.2020 - 01.2025
Mail Sorter
DHL
11.2019 - 06.2020
High School Diploma -
Wake Technical Community College
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