Shanel Holley
Raleigh
Summary
Passionate public health advocate and scan technician striving to create inspiring, collaborative learning environments that support community social and emotional advancement while utilizing physical analytical and problem-solving capabilities to drive company success.
Overview
4
4
years of professional experience
Work History
Scan Operator
North Carolina Department of Revenue
Raleigh
11.2023 - Current
- Operated high-speed scanning equipment for document digitization.
- Reviewed scanned images for quality and completeness before submission.
- Verified that all data entered into the system was accurate and complete before submitting it for review.
- Resolved any discrepancies between the original document and its digital version.
- Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
- Trained new staff on scanning procedures and equipment use to ensure team proficiency.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Ensured compliance with departmental policies regarding data security and confidentiality.
Part Time Front End Cashier
Total Wine & More
Raleigh
10.2024 - Current
- Handled cash, credit, and gift card transactions accurately and securely.
- Processed customer transactions with accuracy, enhancing overall customer satisfaction.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Trained new team members on cash register operation and customer service, improving team readiness.
- Maintained cleanliness and organization of checkout areas throughout shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Informed customers about loyalty programs and promotions, increasing customer engagement.
- Packed and bagged products according to customer preferences.
Patient Care Assistant
Homechoice Healthcare
Raleigh
01.2023 - 06.2023
- Delivered personal care assistance to elderly and disabled individuals, ensuring comfort and dignity during bathing, dressing, grooming, transferring, toileting, and feeding.
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health, documenting changes and communicating with nursing staff to ensure timely interventions.
- Documented client progress and care provided in daily logs.
- Provided emotional support and companionship to enhance client well-being.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Collaborated with family members and healthcare professionals to create and implement personalized care plans that addressed each patient's unique needs.
Community health worker / student ambassador
Saint Augustine’s University
Raleigh
02.2022 - 05.2023
- Coordinated outreach programs to promote health awareness and prevention strategies.
- Educated community members on available health resources and services to enhance access to care.
- Assisted individuals in navigating healthcare systems and accessing services to improve health outcomes.
- Organized health screenings and informational workshops for diverse populations.
- Assisted with patient referrals to appropriate community resources.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Counseled clients on mental health, substance abuse, and violence prevention to support overall well-being.
- Monitored client progress towards health goals and objectives.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
Education
Bachelor of Science - Public Health
Saint Augustine University
Raleigh01-2023
Skills
- Transaction processing
- Data entry accuracy
- Customer assistance
- Complaint resolution
- Store presentation
- Team collaboration
- Problem solving
- Effective communication
- Work ethic
Timeline
Part Time Front End Cashier
Total Wine & More
10.2024 - Current
Scan Operator
North Carolina Department of Revenue
11.2023 - Current
Patient Care Assistant
Homechoice Healthcare
01.2023 - 06.2023
Community health worker / student ambassador
Saint Augustine’s University
02.2022 - 05.2023
Bachelor of Science - Public Health
Saint Augustine University