Shaneka Patterson
Charlotte
Summary
Experienced and personable restaurant bartender with over [X] years of mixing cocktails, managing bar operations, and providing exceptional guest experiences in busy restaurant environments. Adept at balancing high-volume service with personalized attention, maintaining bar cleanliness, and promoting daily specials and upsells. TIPS certified and passionate about creating a welcoming atmosphere.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Bartender
North Italia Restaurant
Charlotte
10.2019 - Current
- Prepared and served a variety of cocktails and beverages efficiently.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in training new bartenders on service standards and menu items.
- Engaged with guests to provide exceptional customer service and recommendations.
- Performed opening and closing duties including restocking supplies.
Bartender Shift Manager
VAPIANO
Charlotte
08.2014 - 08.2019
- Managed bar staff schedules and ensured proper shift coverage.
- Trained new bartenders on cocktail preparation and customer service standards.
- Oversaw inventory management for liquor, mixers, and garnishes.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
Bar Manager
The Neighborhood Cafe
Charlotte
07.2017 - 05.2019
- Managed daily bar operations to ensure smooth service flow.
- Trained and mentored staff on cocktail preparation and customer service standards.
- Developed seasonal drink menus to enhance customer experience and engagement.
- Coordinated with chefs on food pairings for cocktails or beer selections.
Education
Bachelor of Arts - Business Administration And Management
North Carolina A&T State University
Greensboro, NC 08.2002 - 05.2006
Skills
- Craft & Classic Cocktail Preparation
- Beer, Wine, and Spirits Knowledge
- POS Systems (Toast, Micros, Square)
- Guest Engagement & Service
- Bar Setup & Breakdown
- Cash Handling & Reconciliation
- Multitasking in High-Volume Settings
- Cleanliness & Safety Standards
Timeline
Bartender
North Italia Restaurant
10.2019 - Current
Bar Manager
The Neighborhood Cafe
07.2017 - 05.2019
Bartender Shift Manager
VAPIANO
08.2014 - 08.2019
Bachelor of Arts - Business Administration And Management
North Carolina A&T State University
08.2002 - 05.2006