Shaneeka Howell
Charlotte
Summary
Highly motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient in data entry, administrative support, and customer service. Skilled in working effectively without supervision and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Lead Coordinator
Renewal By Anderson
04.2025 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed and coordinated sales agents to achieve successful completion of deals
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Customer and Builder Service Specialist
Fireside Hearth and Home
01.2020 - Current
- Managed and tracked project schedules using specialized software.
- Verified data entry accuracy and maintained information integrity.
- Developed and maintained schedules for multiple departments and locations.
- Responded to inquiries about schedule changes or potential delays.
- Resolved customer complaints and provided product education.
- Processed orders, forms, applications, and requests.
- Performed clerical duties such as typing, data entry, scanning, and filing documents.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Organized files for easy retrieval and maintained confidentiality of sensitive information.
Medical Coding and Billing Specialist
Hickory Grove Pediatrics
01.2018 - 01.2020
- Generated reports to track claim status and denials.
- Verified patient information for accuracy in coding and billing.
- Submitted claims electronically per regulations.
- Facilitated payment arrangements with patients and guarantors.
- Adhered to HIPAA regulations when handling confidential patient information.
- Updated patient demographics in the practice management system.
- Researched and resolved denied claims to maximize reimbursement.
- Provided customer service support via phone and email.
- Processed referrals for specialist care and verified insurance coverage for appointments.
- Scheduled patient appointments and collected co-payments.
- Communicated professionally with medical staff and handled medical records and correspondence.
Customer Service Representative
Portrait Innovations Corporate Call Center
01.2013 - 01.2018
- Delivered excellent customer service and resolved complaints promptly.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Maintained detailed records of customer interactions and transactions.
- Trained new employees on company policies and procedures.
- Scheduled and confirmed appointments.
- Handled inquiries and provided accurate product and service information.
Education
Associate of Applied Science - Medical Billing and Coding
Southeastern Institute
01.2016
Skills
- Data Entry and Management
- Administrative Support
- Scheduling and Coordination
- HIPPA Compliance
- Call Center Management
- Medical Billing and Coding
- Active Listening
- Insurance Verification
- Prioritization and Multitasking
- Claims Processing
- De-Escalation Techniques
- Organization
- Conflict Resolution
- Account Management
Timeline
Lead Coordinator
Renewal By Anderson
04.2025 - Current
Customer and Builder Service Specialist
Fireside Hearth and Home
01.2020 - Current
Medical Coding and Billing Specialist
Hickory Grove Pediatrics
01.2018 - 01.2020
Customer Service Representative
Portrait Innovations Corporate Call Center
01.2013 - 01.2018
Associate of Applied Science - Medical Billing and Coding
Southeastern Institute
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