Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaneeka england

Raleigh

Summary

Dynamic logistics professional with extensive experience at FedEx Ground, excelling in data analysis and performance metrics. Proven track record in developing standard operating procedures and enhancing employee training programs. Recognized for improving operational efficiency and fostering team collaboration to achieve organizational goals. Strong leadership and problem-solving skills drive success in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Sort Manager

FedEx Ground
Knightdale
09.2023 - Current
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Monitored performance metrics such as efficiency, accuracy, and productivity levels among sorters.
  • Analyzed data to identify areas for improvement in the sorting process.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Assisted in loading and unloading items from delivery trucks.
  • Established or monitored specific supply chain-based performance measurement systems.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Operated sorting machinery and equipment safely and efficiently.
  • Established standard operating procedures for all sort-related tasks within the organization.
  • Provided training and guidance to new staff on proper sorting techniques.
  • Collaborated with other departments within the organization to ensure seamless coordination across different teams.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Adapted quickly to new sorting technologies and methodologies introduced by the company.

Ops Supervisor

FedEx Ground
Raleigh
02.2021 - 09.2023
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

QA Lead

FedEx Ground
Raleigh
01.2020 - 01.2021
  • Conducted audits throughout the sort for any damages, address changes, and any other obstacles that can come up so that the package can be delivered to the customer and provide on-time service.
  • Identified opportunities for improving the efficiency of the QA process through automation or other means.
  • Improved our address correction system so that we don't have any issues throughout the sort, and after.
  • Participated in design reviews and code reviews to ensure compliance with established coding guidelines and standards.
  • Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.

Regional Director of Sales and Operations

Sprint
Garner
01.2018 - 11.2019
  • Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
  • Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
  • Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
  • Decreased district operational overhead between branches while improving overall sales.

General Store Manager

Sprint
Raleigh
02.2016 - 11.2018
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Conducted regular meetings with employees to discuss current operations issues.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Updated and maintained store signage and displays.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Scheduled shifts for employees to meet operational needs of the store.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.

Education

Bachelor of Science - Social Engineering

University of North Carolina At Greensboro
Greensboro, NC
08-2018

Associate of Arts - Business Administration

Coastal Carolina Community College
Jacksonville, NC
05-2005

Skills

  • Standard operating procedures
  • Data analysis
  • Performance metrics
  • Logistics management
  • Equipment operation
  • Employee training

Accomplishments

  • Safety Champion
  • 3 time Staff Member of the Month
  • Culture Value Runner Up
  • District and store manager of the year (Sprint)

Timeline

Sort Manager

FedEx Ground
09.2023 - Current

Ops Supervisor

FedEx Ground
02.2021 - 09.2023

QA Lead

FedEx Ground
01.2020 - 01.2021

Regional Director of Sales and Operations

Sprint
01.2018 - 11.2019

General Store Manager

Sprint
02.2016 - 11.2018

Bachelor of Science - Social Engineering

University of North Carolina At Greensboro

Associate of Arts - Business Administration

Coastal Carolina Community College

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Shaneeka england