Shane Waldron
Youngsville
Summary
Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in various customer service roles, maintaining strong relationships with clients. Expertise in OSHA compliance, complemented by exceptional active listening and multitasking skills. Demonstrated ability to implement effective problem-solving techniques in diverse environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
Barbour's Towing & Truck Repair
Raleigh
03.2025 - Current
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Drove a variety of tow trucks depending on the size and weight of the load being towed.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
Tow Truck Driver
Alan's Towing & Auto Repair
Wendell
02.2024 - 08.2024
- Provided courteous customer service at all times by being friendly, helpful, and professional.
- Repaired broken down vehicles on the side of the road when needed.
- Maintained accurate records of all towing activities.
Civil Work - Telecommunication
Degler Enterprise
Clayton
10.2018 - 10.2023
- Performed installation and maintenance of cell phone towers, antennas and related equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Ensured compliance with safety regulations when working on high voltage power supplies or other hazardous conditions.
Heavy Equipment Operator
Fred Smith Company
Raleigh
08.2013 - 09.2018
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Utilized GPS systems to accurately plot out job sites for excavation purposes.
Education
High School Diploma -
Sidney High School
Sidney, NY06-2012
Skills
- Vehicle towing
- Emergency response
- Equipment maintenance
- Customer relationship
- Job-related networking
- Safety compliance
- Problem solving
- Time management
- OSHA certification
- Technical troubleshooting
- Building rapport
Certification
- OSHA10 Certification - 12/19/2017
References
References available upon request.
Timeline
Tow Truck Driver
Barbour's Towing & Truck Repair
03.2025 - Current
Tow Truck Driver
Alan's Towing & Auto Repair
02.2024 - 08.2024
Civil Work - Telecommunication
Degler Enterprise
10.2018 - 10.2023
Heavy Equipment Operator
Fred Smith Company
08.2013 - 09.2018
High School Diploma -
Sidney High School
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