Shane Reynolds

• Performed Level 1 equipment troubleshooting to identify and resolve mechanical and process issues, minimizing downtime and maintaining production flow.
• Operated and monitored high-speed manufacturing equipment, ensuring safe production and consistently achieving quality and productivity goals.
• Completed machine setups, changeovers, and routine preventative maintenance to support continuous manufacturing operations.
• Followed Standard Operating Procedures (SOPs), Lean Manufacturing principles, and 5S workplace organization standards.
• Conducted quality inspections and verified products met company specifications and customer requirements.
• Maintained accurate production records, downtime reports, and quality documentation using computerized manufacturing systems.
• Escalated complex equipment failures to maintenance and engineering teams while providing detailed documentation of issues and corrective actions.
• Collaborated with production, maintenance, engineering, and quality teams, enhancing equipment reliability and optimizing production efficiency.
• Trained and assisted new team members on production processes and safety procedures, facilitating smoother onboarding and effective troubleshooting.
• Worked safely in a fast-paced manufacturing environment while adhering to OSHA regulations and company safety policies.
• Worked rotating 12-hour shifts while consistently meeting attendance, performance, and production expectations

• Resolved technical, billing, and account-related issues while providing exceptional customer service.
• Assisted business customers with account changes, service upgrades, and new product recommendations based on their needs.
• Educated customers on Spectrum products, features, and self-service tools, enhancing their understanding and usage.
• Troubleshot connectivity, modem, router, and phone service problems to achieve first-call resolution whenever possible.
• Met or exceeded performance metrics including customer satisfaction (CSAT), call quality, first-call resolution, and average handle time.
• Escalated complex technical issues to Tier II support, ensuring customers remained informed and supported throughout the process.
• Documented customer interactions and resolutions in CRM systems to ensure accurate tracking and follow-up.
• Maintained knowledge of Spectrum products, policies, and service offerings through ongoing training.

Key Skills

• Customer Service
• Technical Support
• Small Business Support
• Account Management
• Billing Resolution
• Troubleshooting
• CRM Software
• Call Center Operations
• Problem Solving
• Sales Support
• Product Knowledge
• Communication
• Time Management
• Microsoft Office

• Executed service upgrades, equipment replacements, and new customer installations, improving overall service quality.
• Diagnosed and resolved signal, wiring, and equipment issues, enhancing service reliability.
• Installed, maintained, and repaired residential cable television, high-speed internet, and telephone services.
• Tested cable lines, network connections, and signal strength using diagnostic tools.
• Educated customers on the operation of cable boxes, modems, routers, and related equipment.
• Completed work orders accurately and documented service calls using company systems.
• Maintained company vehicles, tools, and equipment in accordance with safety standards.
• Provided professional customer service, achieving productivity, quality, and safety standards.

• Monitored assigned facilities to ensure the safety and security of employees, visitors, and property.
• Controlled access to buildings by verifying identification and maintaining visitor logs, enhancing security and tracking visitor activity.
• Conducted routine interior and exterior patrols to identify security risks and safety hazards.
• Responded promptly to alarms, emergencies, and incidents, following established security procedures.
• Coordinated with local law enforcement and emergency personnel during incidents to ensure effective response and resolution of security issues.
• Prepared detailed daily activity logs and incident reports, ensuring accurate documentation of security incidents and activities.
• Maintained compliance with company policies and client-specific security procedures.
• Assisted customers and visitors with directions and general information while providing professional customer service.

Core Competencies Professional Experience

Dedicated and disciplined military veteran with six years of experience in the U.S. Navy as an Aviation Ordnance man Second Class Petty Officer (AO2). Proven expertise in aviation maintenance support, weapons systems handling, inventory management, team leadership, safety compliance, and operational readiness. Recognized for attention to detail, accountability, and the ability to perform effectively in high-pressure environments. Seeking to leverage military leadership and technical experience in a civilian career.

• Supervised and trained junior sailors in safe handling, inspection, storage, and transportation of aviation ordnance, enhancing team competency and safety protocols.
• Performed maintenance, testing, troubleshooting, and operational inspections on aircraft weapons systems and support equipment.
• Coordinated daily maintenance activities to achieve aircraft mission readiness and enhance operational efficiency, directly contributing to successful flight operations.
• Conducted preventative maintenance inspections that minimized equipment downtime and improved reliability.
• Implemented safety protocols to mitigate risks in operations.
• Ensured compliance with Navy safety procedures, technical manuals, and quality assurance standards, supporting operational integrity and risk management.
• Managed inventory accountability for sensitive equipment, tools, and hazardous materials while maintaining accurate documentation.
• Led and supervised team to ensure effective operations.
• Conducted quality checks to ensure standards were met.
• Created and maintained technical documents for operational procedures.
• Performed inspections to ensure equipment met operational standards.
• Provided training and mentorship to junior personnel.
• Identified and implemented improvements to operational processes.
• Coordinated logistics to ensure timely delivery of materials.
• Facilitated communication between teams to enhance collaboration.
• Analyzed issues and developed effective solutions.
• Maintained detailed maintenance records, inspection reports, and inventory documentation with a high level of accuracy.
• Worked collaboratively with maintenance personnel, flight crews, and leadership to support flight operations.
• Demonstrated leadership during high-tempo operations by prioritizing tasks, meeting deadlines, and ensuring mission success.
• Consistently upheld Navy standards for professionalism, accountability, and operational excellence.
• Aviation Maintenance Support
• Inventory and Asset Management
• Operational Planning
• OSHA & Safety Compliance